New Dashboard for the Community Portal

We’ve introduced a redesigned Dashboard in the Community Portal, giving caretakers a clearer, more actionable overview of client activity and notifications.

What’s New

Dashboard Overview

The new Dashboard provides a snapshot of all active notifications, including:

• High-priority notifications / alarms
• Other notifications, such as alerts and call-me requests

All notifications, alarms, alerts, and call-me messages are listed together sorted by urgency, each with its own quick action:

• Alarms: send a reaction immediately
• Alerts: mark as solved
• Call-me: call back with a single click

Clicking on a client’s name in any notification row takes you directly to the client detail page for more information.

Impact & Activity Widget

A new widget highlights the positive impact your organisation is making. It displays key activity stats such as:

• Number of social and care-related calls
• Photos sent
• Messages delivered
• Alarms raised
• Alerts created

Recent Replies Overview

You’ll also find an overview of recent client replies to messages sent from the Community Portal.
These include answers to questions, medicine reminders, and other message types.

Note: If a client answers “No” to a medicine reminder, it is automatically treated as a notification. There's no need to actively monitor this table for medicine reminders.

Client List Improvements

Because notifications now live on the Dashboard, the Clients page is dedicated purely to client management.

• The list of clients is now alphabetically sorted and no longer reshuffles based on active alarms or alerts
• This makes managing clients more predictable and efficient

Additional Enhancements

• You can now search for a client using the Genus serial number.
• The side menu has been redesigned to align with the updated Genus design language, consistent with the Business Portal.