In addition to locking specific UI elements on the Genus device, you can now hide them completely.
This behaviour can be configured directly in the Community Portal, giving you more control over the user interface and experience.
For example, if your organisation doesn't want to use the Call Me functionality, you can hide the Call Me button in the photo overlay and in the main menu.
We’re excited to introduce the Genus Professional App, a major step forward in providing caregivers with a flexible, fast, and clear workflow tailored to their daily needs. This release brings powerful new features such as teams, room numbers, a redesigned notification workflow, and an intuitive client overview.
🚀 New platform features
Introducing Teams
Care organisations can now assign every client to a team.
When caregivers log in to the Genus Professional App, they can select which team(s) they are responsible for that day - allowing fully flexible and configurable work assignments.
Team-Based Functionality
Caregivers only receive notifications for clients in their selected team(s).
The client list automatically filters to show only the relevant clients.
Support for fallback teams:
Each team can be configured with a fallback team and a delay (in minutes).
If a contact request is not responded to within the configured time, it escalates to the fallback team.
If the fallback team also doesn’t pick it up, the request escalates to the entire organisation.
This ensures every urgent notification always reaches someone.
Room Numbers
You can now assign room numbers to clients.
These appear on contact requests, notifications, and key interactions -allowing caregivers to know immediately where to go.
Genus Professional App Structure
The app is built around two core tabs:
Notifications Overview
A central place for all notifications that your selected team needs to act on.
This includes:
Contact requests
Wander detection
Fall detection
Expired medication reminders
Any other Genus-generated alerts
Notification Behaviour
High-priority notifications (e.g., contact requests, fall detection) appear in red initially.
When another caregiver picks up the notification, it turns white, showing who is taking action.
After resolving a notification, it can be closed and will disappear for all team members.
Tapping a notification provides an immediate call action for quick response.
Client List
A complete overview of all clients within your selected team(s), including:
Whether they’re currently detected in their room
If they are out of their room
If their Genus device is offline
Client Detail Page
Clicking on a client reveals:
Status chips showing their current situation
Quick actions:
Start a call
Start a video call
Send a message
If there’s an active alarm, it is shown clearly with buttons for quick response.
Coming Soon
We’re actively working on additional improvements for the Genus Professional App, including:
Notification & call history (per team & per client)
Escalation for alert messages (beyond alarms like contact requests)
We’ve introduced a redesigned Dashboard in the Community Portal, giving caretakers a clearer, more actionable overview of client activity and notifications.
What’s New
Dashboard Overview
The new Dashboard provides a snapshot of all active notifications, including:
High-priority notifications / alarms
Other notifications, such as alerts and call-me requests
All notifications, alarms, alerts, and call-me messages are listed together sorted by urgency, each with its own quick action:
Alarms: send a reaction immediately
Alerts: mark as solved
Call-me: call back with a single click
Clicking on a client’s name in any notification row takes you directly to the client detail page for more information.
Impact & Activity Widget
A new widget highlights the positive impact your organisation is making. It displays key activity stats such as:
Number of social and care-related calls
Photos sent
Messages delivered
Alarms raised
Alerts created
Recent Replies Overview
You’ll also find an overview of recent client replies to messages sent from the Community Portal.
These include answers to questions, medicine reminders, and other message types.
Note: If a client answers “No” to a medicine reminder, it is automatically treated as a notification. There's no need to actively monitor this table for medicine reminders.
Client List Improvements
Because notifications now live on the Dashboard, the Clients page is dedicated purely to client management.
The list of clients is now alphabetically sorted and no longer reshuffles based on active alarms or alerts
This makes managing clients more predictable and efficient
Additional Enhancements
You can now search for a client using the Genus serial number.
The side menu has been redesigned to align with the updated Genus design language, consistent with the Business Portal.
We’ve introduced several improvements to enhance device reliability, streamline testing, and support troubleshooting.
Battery Health Monitoring
A new battery monitoring capability has been added to help ensure device stability.
This feature is primarily intended for support teams to verify whether a device’s battery is performing as expected.
If the battery behaves abnormally, the system may automatically trigger a remote reboot under specific conditions to keep the device stable and active.
Only a small number of devices are expected to be affected by this safeguard.
Faster PIR & Radar System Tests
To simplify testing procedures, the duration of the PIR and Radar system tests has been reduced from 10 minutes to 5 minutes.
A successful 5-minute test now confirms proper sensor operation.
No further extended testing is required, making system checks quicker and more efficient.
Enhanced Logging
Logging has been improved to give support teams better insight during troubleshooting and diagnostics.
We’ve introduced a new stress monitoring feature in Genus to help caretakers proactively support their clients’ wellbeing.
What’s New
You can now create a “How are you feeling?” question in the Community Portal. This question uses a predefined reply type with four options:
Relaxed
Restless
Tense
Panic
How It Works
When a client responds with anything other thanRelaxed, caretakers automatically receive a notification. This allows them to quickly follow up, either by calling or visiting the client, to ensure they're doing well and to help prevent rising stress levels.
This enhancement enables earlier intervention and contributes to improved client care and safety.
Fixed an issue where calendar items around midnight were displayed incorrectly in the Day Structure view.
Past events are now removed from the display instead of being struck through, keeping your calendar cleaner and easier to read.
When a new event starts, it now automatically dismisses any overlapping event for a smoother experience.
📱 Connectivity & Performance
Fixed an issue where the Genus app would not update properly over eSIM connections.
Improved sensor connectivity for Genus Routines, ensuring faster and more reliable updates.
🎥 Video Calls & Devices
In multi-room video calls, Genus device camera views will no longer appear on other Genus devices — care takers will continue to see both camera views as intended.
Fixed an issue where the EV04 battery level was not being displayed correctly.
We’ve added a new security feature that allows organizations to restrict access to certain parts of the Genus app.
New Features
PIN-Code Protection – Lock specific sections of the Genus app using a PIN code.
Configurable via Community Portal – Administrators can select which settings are locked and can configure the PIN code in the Community Portal.
Temporary Access – When accessing a locked setting, users are prompted to enter the PIN. Once entered, all restricted options remain unlocked for 5 minutes.
Configure it in the Community Portal by going to "Community Settings" > "Default Genus configuration"
This release includes important bug fixes, stability improvements, and new device support.
Bug Fixes & Improvements
VOIP Calls – Fixed issues with VOIP calls after the echo cancellation update. As a temporary workaround, sound level monitoring is temporary disabled when using VOIP.
Security Enhancements – Improved authentication security for external APIs.
Stability Improvements – Enhanced reliability of alarm escalation restoration after alarm server reboots.
Community Portal Updates – Serial numbers are now displayed in the user detail page.
Invoicing Integration Fixes –
Invoicing customer selection fields are no longer shown when no invoicing integration is connected.
Fields for linking resellers or customers to external invoicing systems are now separated for clarity.
Addons & Subscriptions – Fixed naming issues for addon and subscription types.
Zigbee SOS Buttons – Added support for Zigbee SOS buttons.
