We’ve introduced a redesigned Dashboard in the Community Portal, giving caretakers a clearer, more actionable overview of client activity and notifications.

What’s New

Dashboard Overview

The new Dashboard provides a snapshot of all active notifications, including:

• High-priority notifications / alarms
• Other notifications, such as alerts and call-me requests

All notifications, alarms, alerts, and call-me messages are listed together sorted by urgency, each with its own quick action:

• Alarms: send a reaction immediately
• Alerts: mark as solved
• Call-me: call back with a single click

Clicking on a client’s name in any notification row takes you directly to the client detail page for more information.

Impact & Activity Widget

A new widget highlights the positive impact your organisation is making. It displays key activity stats such as:

• Number of social and care-related calls
• Photos sent
• Messages delivered
• Alarms raised
• Alerts created

Recent Replies Overview

You’ll also find an overview of recent client replies to messages sent from the Community Portal.
These include answers to questions, medicine reminders, and other message types.

Note: If a client answers “No” to a medicine reminder, it is automatically treated as a notification. There's no need to actively monitor this table for medicine reminders.

Client List Improvements

Because notifications now live on the Dashboard, the Clients page is dedicated purely to client management.

• The list of clients is now alphabetically sorted and no longer reshuffles based on active alarms or alerts
• This makes managing clients more predictable and efficient

Additional Enhancements

• You can now search for a client using the Genus serial number.
• The side menu has been redesigned to align with the updated Genus design language, consistent with the Business Portal.

We’ve introduced several improvements to enhance device reliability, streamline testing, and support troubleshooting.

Battery Health Monitoring

A new battery monitoring capability has been added to help ensure device stability.

• This feature is primarily intended for support teams to verify whether a device’s battery is performing as expected.
• If the battery behaves abnormally, the system may automatically trigger a remote reboot under specific conditions to keep the device stable and active.
• Only a small number of devices are expected to be affected by this safeguard.

Faster PIR & Radar System Tests

To simplify testing procedures, the duration of the PIR and Radar system tests has been reduced from 10 minutes to 5 minutes.

• A successful 5-minute test now confirms proper sensor operation.
• No further extended testing is required, making system checks quicker and more efficient.

Enhanced Logging

Logging has been improved to give support teams better insight during troubleshooting and diagnostics.

We’ve introduced a new stress monitoring feature in Genus to help caretakers proactively support their clients’ wellbeing.

What’s New

You can now create a “How are you feeling?” question in the Community Portal. This question uses a predefined reply type with four options:

• Relaxed
• Restless
• Tense
• Panic

How It Works

When a client responds with anything other than Relaxed, caretakers automatically receive a notification. This allows them to quickly follow up, either by calling or visiting the client, to ensure they're doing well and to help prevent rising stress levels.

This enhancement enables earlier intervention and contributes to improved client care and safety.

New Voice, Smarter Speech

• Introducing a new Text-to-Speech voice with improved clarity and natural tone.
• Now better understands multiple languages, seamlessly switching between them.
• Clearer Dutch and English pronunciation for more natural conversations.
• Enhanced volume balance — speech messages now match your ringtone volume more consistently.

📅 Calendar Improvements

• Fixed an issue where calendar items around midnight were displayed incorrectly in the Day Structure view.
• Past events are now removed from the display instead of being struck through, keeping your calendar cleaner and easier to read.
• When a new event starts, it now automatically dismisses any overlapping event for a smoother experience.

📱 Connectivity & Performance

• Fixed an issue where the Genus app would not update properly over eSIM connections.
• Improved sensor connectivity for Genus Routines, ensuring faster and more reliable updates.

🎥 Video Calls & Devices

• In multi-room video calls, Genus device camera views will no longer appear on other Genus devices — care takers will continue to see both camera views as intended.
• Fixed an issue where the EV04 battery level was not being displayed correctly.

🚀 What’s New

Video Calls

• Video calls using the GC200 camera are now properly mirrored for a more natural experience.

🚀 What’s New

Video Calls

• Video calls using the GC200 camera are now properly mirrored for a more natural experience.

UI & Compatibility Fixes

• Fixed an issue where call buttons and other UI elements could appear behind the navigation bar on Android 15+ devices.
• Improved multi-region support to provide a smoother experience around the globe.

Performance & Optimisation

• The app is now fully optimised for Android 16, ensuring the best performance on the latest devices.

We’ve added a new security feature that allows organizations to restrict access to certain parts of the Genus app.

New Features

• PIN-Code Protection – Lock specific sections of the Genus app using a PIN code.
• Configurable via Community Portal – Administrators can select which settings are locked and can configure the PIN code in the Community Portal.
• Temporary Access – When accessing a locked setting, users are prompted to enter the PIN. Once entered, all restricted options remain unlocked for 5 minutes.

Configure it in the Community Portal by going to "Community Settings" > "Default Genus configuration"

This release includes important bug fixes, stability improvements, and new device support.

Bug Fixes & Improvements

• VOIP Calls – Fixed issues with VOIP calls after the echo cancellation update. As a temporary workaround, sound level monitoring is temporary disabled when using VOIP.
• Security Enhancements – Improved authentication security for external APIs.
• Stability Improvements – Enhanced reliability of alarm escalation restoration after alarm server reboots.
• Community Portal Updates – Serial numbers are now displayed in the user detail page.
• Invoicing Integration Fixes –
  • Invoicing customer selection fields are no longer shown when no invoicing integration is connected.
  • Fields for linking resellers or customers to external invoicing systems are now separated for clarity.
• Addons & Subscriptions – Fixed naming issues for addon and subscription types.
• Zigbee SOS Buttons – Added support for Zigbee SOS buttons.

We’ve upgraded the alarm system to make alerts more informative and customisable.

New Features

• Text-to-Speech for Alarms – Alarm messages and reactions are now spoken aloud using the Genus Text-to-Speech engine.
• Custom Message Reactions – Personalise the response messages for different alarms.
• Online Alarm Documentation – Access comprehensive alarm information and guidance through the online documentation. The documentation can be found at https://genus.care/docs/alarm-api 

We’ve enhanced the device calendar to make scheduling and event reminders more visible and interactive.

New Features

• Full-Screen calendar display – The calendar now occupies the full screen and is always visible on the device.
• Automatic event removal – Completed events are automatically removed from the display.
• Event reminders with the Genus Text-To-Speech engine –
  • 10 minutes before an event, the device announces that the event is coming up.
  • When the event starts, the device announces the event
• Configurable on device and portal – Calendar display can be activated directly on the device or through the Community Portal.

Configure it on the Genus by going to "Menu" > "Settings" > "Display" > "Screen addition" and selecting "Day overview"



Configure it in the Community Portal by going to a user > "Genus settings" > "Display settings"

We’ve expanded and improved how alarms integrate with external systems:

• Create, react to & cancel alarms via API
  • External APIs can now create, react to and cancel alarms.
  • This also opens the door for alarm cancellation through the mobile apps in an upcoming release.
• Smarter alarm handling
  • When an alarm is created, the Genus now sends its SIP address directly to the alarm server. This removes the need for other services to look it up thus improving speed and removing dependencies.
  • Cancelling an alarm on the Genus alarm server now also cancels it on the Genus device itself, keeping everything in sync.
• Portal enhancements
  • The External Identifier is now system-agnostic and can be used anywhere a Genus ID is required.
  • When a Genus device is replaced, its External Identifier is carried over automatically—so alarm escalations continue without interruption.