In addition to locking specific UI elements on the Genus device, you can now hide them completely.
This behaviour can be configured directly in the Community Portal, giving you more control over the user interface and experience.
For example, if your organisation doesn't want to use the Call Me functionality, you can hide the Call Me button in the photo overlay and in the main menu.
Weโve introduced a redesigned Dashboard in the Community Portal, giving caretakers a clearer, more actionable overview of client activity and notifications.
Whatโs New
Dashboard Overview
The new Dashboard provides a snapshot of all active notifications, including:
High-priority notifications / alarms
Other notifications, such as alerts and call-me requests
All notifications, alarms, alerts, and call-me messages are listed together sorted by urgency, each with its own quick action:
Alarms: send a reaction immediately
Alerts: mark as solved
Call-me: call back with a single click
Clicking on a clientโs name in any notification row takes you directly to the client detail page for more information.
Impact & Activity Widget
A new widget highlights the positive impact your organisation is making. It displays key activity stats such as:
Number of social and care-related calls
Photos sent
Messages delivered
Alarms raised
Alerts created
Recent Replies Overview
Youโll also find an overview of recent client replies to messages sent from the Community Portal.
These include answers to questions, medicine reminders, and other message types.
Note: If a client answers โNoโ to a medicine reminder, it is automatically treated as a notification. There's no need to actively monitor this table for medicine reminders.
Client List Improvements
Because notifications now live on the Dashboard, the Clients page is dedicated purely to client management.
The list of clients is now alphabetically sorted and no longer reshuffles based on active alarms or alerts
This makes managing clients more predictable and efficient
Additional Enhancements
You can now search for a client using the Genus serial number.
The side menu has been redesigned to align with the updated Genus design language, consistent with the Business Portal.
Weโve introduced a new stress monitoring feature in Genus to help caretakers proactively support their clientsโ wellbeing.
Whatโs New
You can now create a โHow are you feeling?โ question in the Community Portal. This question uses a predefined reply type with four options:
Relaxed
Restless
Tense
Panic
How It Works
When a client responds with anything other thanRelaxed, caretakers automatically receive a notification. This allows them to quickly follow up, either by calling or visiting the client, to ensure they're doing well and to help prevent rising stress levels.
This enhancement enables earlier intervention and contributes to improved client care and safety.
Weโve added a new security feature that allows organizations to restrict access to certain parts of the Genus app.
New Features
PIN-Code Protection โ Lock specific sections of the Genus app using a PIN code.
Configurable via Community Portal โ Administrators can select which settings are locked and can configure the PIN code in the Community Portal.
Temporary Access โ When accessing a locked setting, users are prompted to enter the PIN. Once entered, all restricted options remain unlocked for 5 minutes.
Configure it in the Community Portal by going to "Community Settings" > "Default Genus configuration"
This release includes important bug fixes, stability improvements, and new device support.
Bug Fixes & Improvements
VOIP Calls โ Fixed issues with VOIP calls after the echo cancellation update. As a temporary workaround, sound level monitoring is temporary disabled when using VOIP.
Security Enhancements โ Improved authentication security for external APIs.
Stability Improvements โ Enhanced reliability of alarm escalation restoration after alarm server reboots.
Community Portal Updates โ Serial numbers are now displayed in the user detail page.
Invoicing Integration Fixes โ
Invoicing customer selection fields are no longer shown when no invoicing integration is connected.
Fields for linking resellers or customers to external invoicing systems are now separated for clarity.
Addons & Subscriptions โ Fixed naming issues for addon and subscription types.
Zigbee SOS Buttons โ Added support for Zigbee SOS buttons.
Weโve expanded and improved how alarms integrate with external systems:
Create, react to & cancel alarms via API
External APIs can now create, react to and cancel alarms.
This also opens the door for alarm cancellation through the mobile apps in an upcoming release.
Smarter alarm handling
When an alarm is created, the Genus now sends its SIP address directly to the alarm server. This removes the need for other services to look it up thus improving speed and removing dependencies.
Cancelling an alarm on the Genus alarm server now also cancels it on the Genus device itself, keeping everything in sync.
Portal enhancements
The External Identifier is now system-agnostic and can be used anywhere a Genus ID is required.
When a Genus device is replaced, its External Identifier is carried over automaticallyโso alarm escalations continue without interruption.
Added support for ONS Planning alongside the existing ONS Agenda integration. These events will synchronise to the calendar of the Genus user.
The "Contact information" card in the user detail will now show which client from ONS has been connected to the Genus user.
Clicking "Edit" will now show a popup where you can search the client from ONS you want to connect. Clicking connect will link the ONS client to the Genus user.
You can now configure the screen brightness of the Genus! This is possible from the Genus itself or from the Community Portal by going to the user detail and scrolling to "Genus settings".
The brightness can be adjusted from 50% till 100%. Reason for this is to prevent a too low brightness where the screen is not readable anymore.
Weโre excited to announce a new update that makes it easier than ever to configure your healthcare device remotely via the portal. With this release, administrators and caregivers can now adjust key device settings directly from the Community Portal โ no need for on-site changes.
New Features
Language Settings โ Remotely select the preferred device language.
Clock Display Options โ Choose between digital clock, analog clock, or hide the clock entirely.
Noise Cancellation for Video Calls โ Enable or disable noise cancellation to improve call quality.
Call Volume Control โ Adjust the volume level for ongoing calls.
Notification Volume Control โ Manage the sound level for incoming messages.
Photo Slideshow Interval โ Configure the time interval for rotating photos in slideshow mode.
Benefits
Faster and easier device management without needing physical access.
Improved flexibility to tailor the device experience for each user.
Enhanced call and notification experience with adjustable sound settings.
Other
For care organisations that need to switch between 2 existing Wi-Fi networks we can now push a new network configuration to the Genus installation base. After successfully connecting the Genus to the new Wi-Fi network it'll forget the old Wi-Fi network so the Genus will stay switched over.
Weโve refreshed the portal to align it with our other platforms. Hereโs whatโs new:
Streamlined Design โ The look and feel is now consistent across all portals for a smoother experience.
Clearer Detail Screens โ Topics are displayed on separate cards, making information easier to find and digest.
Cleaner Layout โ The interface feels more modern, fresh, and uncluttered.
Smarter Filters โ On the Users page, filters now take up less space and expand only when needed, giving you more room to focus on what matters.
Example card in the user detail containing all alarming settings in a glimpse. Visuals have also been added to give a better understanding of the impact of your settings.
We're proud to introduce a full range of connected sensors - alongside a brand-new Routines engine - designed to enhance safety, comfort, and peace of mind in the home.
With sensors for ๐ฎ๐ฐ๐ท๐ฆ๐ฎ๐ฆ๐ฏ๐ต, ๐ฉ๐ถ๐ฎ๐ข๐ฏ ๐ฑ๐ณ๐ฆ๐ด๐ฆ๐ฏ๐ค๐ฆ, ๐ฅ๐ฐ๐ฐ๐ณ ๐ข๐ค๐ต๐ช๐ท๐ช๐ต๐บ, ๐ต๐ฆ๐ฎ๐ฑ๐ฆ๐ณ๐ข๐ต๐ถ๐ณ๐ฆ, ๐ญ๐ช๐จ๐ฉ๐ต, ๐ฉ๐ถ๐ฎ๐ช๐ฅ๐ช๐ต๐บ, ๐ข๐ฏ๐ฅ ๐ฎ๐ฐ๐ณ๐ฆ, Genus can now monitor the living environment with exceptional detail. Combined with our intelligent alerting system, caregivers receive real-time insights and updates on any unusual patterns or anomalies.
At the heart of this update is our Routines engine, built in-house to provide simple, powerful tools that help caregivers tailor support to the needs of those they look after.
Connecting a new Zigbee Gateway
To connect our new Zigbee Gateway to your Genus follow the following steps:
Go to the new Devices page by navigation through "Menu" > "Connect" > "Devices (sensors)".
Tap "Add a new device" to start the set up flow.
The Genus will ask you what to connect. Tap "Genus Sensor".
Now connect your Zigbee Gateway to a power plug and press and hold the reset button for 10 seconds. The red LED will start flickering.
Tap "Start setup".
The Genus will now search for your Zigbee Gateway.
When the Genus has discovered the Zigbee Gateway, it'll ask to which network you want to connect the Zigbee Gateway.
Select the network you want to connect the Gateway to. If your wifi has been set up after March 18th it'll automatically fill in the Wi-Fi password. If not you'll have to enter the Wi-Fi password in a follow-up prompt.
Once the Gateway connects to the Wi-Fi, the Genus will show a success message. You can finish the installation here by tapping "Finish" or start adding Genus sensors to your Gateway by tapping "Add device".
Adding a Genus sensor
To add a Genus sensor such as a door sensor, human presence sensor, pir sensor or fall sensor follow the following steps:
Go to the new Devices page by navigation through "Menu" > "Connect" > "Devices (sensors)".
Tap "Add a new device" to start the set up flow.
Make sure the plastic lip between the battery and sensor is removed.
Press and hold the reset button on your sensor for 10 seconds. A LED will start flickering.
Now tap "Start" and the Genus will search for your sensor.
Once it's found the Genus will automatically pair the sensor with your Zigbee Gateway.
Select a room in which the sensor will be placed and tap "Save".
Testing your sensor or change it's name / room
On the devices page you'll see an overview of all your connected sensors along with their current status. This information updates automatically when a sensor triggers something. This way you can easily test all the sensors in your home. For example: Walk to your door, open it and check if the Contact Sensor changes from "Closed" to "Open".
If you want to see more information about your sensor such as the battery level or want to change the room or name, you can tap "Manage" and the Genus will show you a page where you can see this extra info. Here you can also remove the sensor from your Genus.
Setting up a Routine
Now that you've set up the sensors you want to do something with it. Sensors can be added to our Routine engine through the Community Portal.
Scroll down till you see the "Genus Routines" card.
Click "Add"
You'll see a list of Routines that are available. In this case the user only has a contact sensor (door sensor) configured so you'll only be able to set up Routines that require a contact sensor.
Click the "Add" button for the Routine you want to configure.
You can configure the Routine to your liking
Click "Save" when you're done.
The Routine will now be shown in the list of configured Routines.
You can always edit your Routine by clicking it.
When the Routine is triggered it'll send a message or alarm to the Genus.
Generating a report
It's possible to generate reports for your user to generate an overview of room visits and triggered routines.
Go to the "Genus Routines" card in the user detail and click "Add Report".
Specify a start- and enddate you want to generate the report for.
Click "Generate Report".
Your browser will now download a PDF. Locate the file in your Downloads folder.
