We’ve added a new security feature that allows organizations to restrict access to certain parts of the Genus app.
New Features
PIN-Code Protection – Lock specific sections of the Genus app using a PIN code.
Configurable via Community Portal – Administrators can select which settings are locked and can configure the PIN code in the Community Portal.
Temporary Access – When accessing a locked setting, users are prompted to enter the PIN. Once entered, all restricted options remain unlocked for 5 minutes.
Configure it in the Community Portal by going to "Community Settings" > "Default Genus configuration"
This release includes important bug fixes, stability improvements, and new device support.
Bug Fixes & Improvements
VOIP Calls – Fixed issues with VOIP calls after the echo cancellation update. As a temporary workaround, sound level monitoring is temporary disabled when using VOIP.
Security Enhancements – Improved authentication security for external APIs.
Stability Improvements – Enhanced reliability of alarm escalation restoration after alarm server reboots.
Community Portal Updates – Serial numbers are now displayed in the user detail page.
Invoicing Integration Fixes –
Invoicing customer selection fields are no longer shown when no invoicing integration is connected.
Fields for linking resellers or customers to external invoicing systems are now separated for clarity.
Addons & Subscriptions – Fixed naming issues for addon and subscription types.
Zigbee SOS Buttons – Added support for Zigbee SOS buttons.
We’ve expanded and improved how alarms integrate with external systems:
Create, react to & cancel alarms via API
External APIs can now create, react to and cancel alarms.
This also opens the door for alarm cancellation through the mobile apps in an upcoming release.
Smarter alarm handling
When an alarm is created, the Genus now sends its SIP address directly to the alarm server. This removes the need for other services to look it up thus improving speed and removing dependencies.
Cancelling an alarm on the Genus alarm server now also cancels it on the Genus device itself, keeping everything in sync.
Portal enhancements
The External Identifier is now system-agnostic and can be used anywhere a Genus ID is required.
When a Genus device is replaced, its External Identifier is carried over automatically—so alarm escalations continue without interruption.
Added support for ONS Planning alongside the existing ONS Agenda integration. These events will synchronise to the calendar of the Genus user.
The "Contact information" card in the user detail will now show which client from ONS has been connected to the Genus user.
Clicking "Edit" will now show a popup where you can search the client from ONS you want to connect. Clicking connect will link the ONS client to the Genus user.
You can now configure the screen brightness of the Genus! This is possible from the Genus itself or from the Community Portal by going to the user detail and scrolling to "Genus settings".
The brightness can be adjusted from 50% till 100%. Reason for this is to prevent a too low brightness where the screen is not readable anymore.
We’re excited to announce a new update that makes it easier than ever to configure your healthcare device remotely via the portal. With this release, administrators and caregivers can now adjust key device settings directly from the Community Portal — no need for on-site changes.
New Features
Language Settings – Remotely select the preferred device language.
Clock Display Options – Choose between digital clock, analog clock, or hide the clock entirely.
Noise Cancellation for Video Calls – Enable or disable noise cancellation to improve call quality.
Call Volume Control – Adjust the volume level for ongoing calls.
Notification Volume Control – Manage the sound level for incoming messages.
Photo Slideshow Interval – Configure the time interval for rotating photos in slideshow mode.
Benefits
Faster and easier device management without needing physical access.
Improved flexibility to tailor the device experience for each user.
Enhanced call and notification experience with adjustable sound settings.
Other
For care organisations that need to switch between 2 existing Wi-Fi networks we can now push a new network configuration to the Genus installation base. After successfully connecting the Genus to the new Wi-Fi network it'll forget the old Wi-Fi network so the Genus will stay switched over.
We’ve refreshed the portal to align it with our other platforms. Here’s what’s new:
Streamlined Design – The look and feel is now consistent across all portals for a smoother experience.
Clearer Detail Screens – Topics are displayed on separate cards, making information easier to find and digest.
Cleaner Layout – The interface feels more modern, fresh, and uncluttered.
Smarter Filters – On the Users page, filters now take up less space and expand only when needed, giving you more room to focus on what matters.
Example card in the user detail containing all alarming settings in a glimpse. Visuals have also been added to give a better understanding of the impact of your settings.
We're proud to introduce a full range of connected sensors - alongside a brand-new Routines engine - designed to enhance safety, comfort, and peace of mind in the home.
With sensors for 𝘮𝘰𝘷𝘦𝘮𝘦𝘯𝘵, 𝘩𝘶𝘮𝘢𝘯 𝘱𝘳𝘦𝘴𝘦𝘯𝘤𝘦, 𝘥𝘰𝘰𝘳 𝘢𝘤𝘵𝘪𝘷𝘪𝘵𝘺, 𝘵𝘦𝘮𝘱𝘦𝘳𝘢𝘵𝘶𝘳𝘦, 𝘭𝘪𝘨𝘩𝘵, 𝘩𝘶𝘮𝘪𝘥𝘪𝘵𝘺, 𝘢𝘯𝘥 𝘮𝘰𝘳𝘦, Genus can now monitor the living environment with exceptional detail. Combined with our intelligent alerting system, caregivers receive real-time insights and updates on any unusual patterns or anomalies.
At the heart of this update is our Routines engine, built in-house to provide simple, powerful tools that help caregivers tailor support to the needs of those they look after.
Connecting a new Zigbee Gateway
To connect our new Zigbee Gateway to your Genus follow the following steps:
Go to the new Devices page by navigation through "Menu" > "Connect" > "Devices (sensors)".
Tap "Add a new device" to start the set up flow.
The Genus will ask you what to connect. Tap "Genus Sensor".
Now connect your Zigbee Gateway to a power plug and press and hold the reset button for 10 seconds. The red LED will start flickering.
Tap "Start setup".
The Genus will now search for your Zigbee Gateway.
When the Genus has discovered the Zigbee Gateway, it'll ask to which network you want to connect the Zigbee Gateway.
Select the network you want to connect the Gateway to. If your wifi has been set up after March 18th it'll automatically fill in the Wi-Fi password. If not you'll have to enter the Wi-Fi password in a follow-up prompt.
Once the Gateway connects to the Wi-Fi, the Genus will show a success message. You can finish the installation here by tapping "Finish" or start adding Genus sensors to your Gateway by tapping "Add device".
Adding a Genus sensor
To add a Genus sensor such as a door sensor, human presence sensor, pir sensor or fall sensor follow the following steps:
Go to the new Devices page by navigation through "Menu" > "Connect" > "Devices (sensors)".
Tap "Add a new device" to start the set up flow.
Make sure the plastic lip between the battery and sensor is removed.
Press and hold the reset button on your sensor for 10 seconds. A LED will start flickering.
Now tap "Start" and the Genus will search for your sensor.
Once it's found the Genus will automatically pair the sensor with your Zigbee Gateway.
Select a room in which the sensor will be placed and tap "Save".
Testing your sensor or change it's name / room
On the devices page you'll see an overview of all your connected sensors along with their current status. This information updates automatically when a sensor triggers something. This way you can easily test all the sensors in your home. For example: Walk to your door, open it and check if the Contact Sensor changes from "Closed" to "Open".
If you want to see more information about your sensor such as the battery level or want to change the room or name, you can tap "Manage" and the Genus will show you a page where you can see this extra info. Here you can also remove the sensor from your Genus.
Setting up a Routine
Now that you've set up the sensors you want to do something with it. Sensors can be added to our Routine engine through the Community Portal.
Scroll down till you see the "Genus Routines" card.
Click "Add"
You'll see a list of Routines that are available. In this case the user only has a contact sensor (door sensor) configured so you'll only be able to set up Routines that require a contact sensor.
Click the "Add" button for the Routine you want to configure.
You can configure the Routine to your liking
Click "Save" when you're done.
The Routine will now be shown in the list of configured Routines.
You can always edit your Routine by clicking it.
When the Routine is triggered it'll send a message or alarm to the Genus.
Generating a report
It's possible to generate reports for your user to generate an overview of room visits and triggered routines.
Go to the "Genus Routines" card in the user detail and click "Add Report".
Specify a start- and enddate you want to generate the report for.
Click "Generate Report".
Your browser will now download a PDF. Locate the file in your Downloads folder.
We've added the ability to livestream to clients using the portal, so you can say something to all clients of a community or have a workshop with specific clients in a community. This functionality can be used in the Community Portal by going to the Users page and either using the "Livestream to Community" button or selecting specific clients and use "Livestream to selected clients". This will start a livestream, you can choose if clients must accept the livestream or if the Genus should join the livestream automatically. Note: you can speak, show your camera and also your screen for clients, but you cannot see the clients nor hear them.
Livestream to a care home to tell something to everyone
Livestream physio exercises
You have the option to share your screen in a livestream
Aside from telling something to all your clients, you can also share your screen to show them a video, a presentation or anything you could think of.
The trend analysis settings have been redesigned in the community portal. In the user detail you’ll now see a clear overview of the settings. Clicking the pen icon will open a popup allowing you to edit the settings.
The integration settings have also been redesigned to keep the portal consistent.
The camera of the GC320 is now correctly mirrored in the video web-client so text in the video (e.g. a medicine box) is correctly readable.
Theming
The web-call is now themed to the Genus brand guidelines.
(Community Portal) Improved call timer
The call timer will now only start when the Genus has joined the call. Previously the timer would start immediately falsely indicating that the call already started.
(Community Portal) Switch between speakers / microphones / cameras
It’s now easier to switch between speakers, microphones and cameras. A button will appear when more than one device is detected to easily switch.
(API) It’s now possible to call by serial number
External parties that have an integration with the Genus Platform to start video calls by API can now start a video call by serial number instead of the communityFrameLinkId. This should make administration and setup on the 3rd party side easier. A link to their community is still needed for security purposes. This link will automatically be created by the Deployer App.
(API) Web-call will now show a message when trying to call a Genus that’s offline.
Previously when calling a Genus that’s offline, the call would ring endlessly. Now an error message will be shown on our web-call saying the Genus is offline.
Logging
Extended logging has been added to calling from the Genus and web-client to provide better support / locate issues more easily
(API) Access logs
When a 3rd party requests a video call with a Genus, a log entry will be made with the full request including information about the requester like the IP-address.
