Community Portal

Improved repeating message editing, enhanced ONS synchronisation, added experimental location linking, message expiry support, and updated Dutch terminology.

🛠️ Improvements & New Features

🔁 Repeating Messages & Alarming

• Improved editing of repeating messages in combination with alarming settings, making configuration clearer and more reliable.

🔗 ONS Client Synchronisation

• When linking an ONS client to a Genus, the client name is now automatically synchronised to the Genus client.

🗺️ ONS Location Linking (Experimental)

• Added support for linking an ONS location to a Genus (currently a hidden experimental feature).
• When enabled, the location agenda is synchronised to the Genus calendar in addition to the ONS client calendar/planning.

⏱️ Maximum Message Display Time

• Messages can now have a maximum display duration after which they automatically disappear from the Genus.

🇳🇱 Terminology Update (Dutch)

• Renamed “Gebruiker” to “Cliënt” for improved clarity and consistency.

We’ve added video support to Genus, making it easy to share guided content directly with clients. Videos are ideal for physiotherapy exercises, daily movement routines, and activities that help elderly clients or people recently discharged from hospital stay active, supported, and engaged right from their own environment.



🎥 New Features

📤 Video Uploads & Messaging

• Videos can now be uploaded to the Community Assets Library.
• After uploading a video, the Genus platform will resize the video to match the resolution of the Genus and optimize the file size.
• After a video has been processed, it can be attached directly to messages sent to the Genus.
• Clients can choose to postpone videos and watch them at a later time.
• When a client presses play in a message, the video starts automatically.
• After playback, the client can either close the video or watch it again.

🔊 Improved Volume Controls

• Added new volume sliders for improved media control. Clearly differentiating the different volume types you're adjusting.
• Media volume can now be configured in Genus settings, both in the portal and on the device.

🐛 Bug Fixes

• Various bug fixes and stability improvements.

Message Scheduling Fix

• Fixed an issue where scheduled messages in certain timezones were incorrectly sent using CET time.
• Additional improvements to timezone handling are planned for Q1 2026 to further increase reliability.

In addition to locking specific UI elements on the Genus device, you can now hide them completely.
This behaviour can be configured directly in the Community Portal, giving you more control over the user interface and experience.

For example, if your organisation doesn't want to use the Call Me functionality, you can hide the Call Me button in the photo overlay and in the main menu.

Other Genus updates

• Greek translations have been refined

🚀 New Features

Notification Sound in Dashboard

• High-priority notifications now play a notification sound in the dashboard.
• An optional repeat sound can be enabled every 30 seconds for unresolved notifications.
• Settings for notification sound can be configured on the top right of the "Active notifications" card.

Call Button for Contact requests & Call Me

• A Call button is now displayed in the dashboard for alarms and call-me requests, allowing you to start a call instantly.

Cancel Contact requests from the Dashboard

• Contact requests can now be canceled directly from the dashboard, improving workflow efficiency.

New Error Page

• When something goes wrong, a dedicated error page is displayed.
• Users can copy a unique error code and include it in support requests—helping developers quickly identify issues.

Bug Fixes

• The client list is now sorted by last name by default.
• Fixed an issue where ONS integration was displayed even when it wasn’t enabled.
• Correct client names are now shown for recent messages.

We’ve introduced a redesigned Dashboard in the Community Portal, giving caretakers a clearer, more actionable overview of client activity and notifications.

What’s New

Dashboard Overview

The new Dashboard provides a snapshot of all active notifications, including:

• High-priority notifications / alarms
• Other notifications, such as alerts and call-me requests

All notifications, alarms, alerts, and call-me messages are listed together sorted by urgency, each with its own quick action:

• Alarms: send a reaction immediately
• Alerts: mark as solved
• Call-me: call back with a single click

Clicking on a client’s name in any notification row takes you directly to the client detail page for more information.

Impact & Activity Widget

A new widget highlights the positive impact your organisation is making. It displays key activity stats such as:

• Number of social and care-related calls
• Photos sent
• Messages delivered
• Alarms raised
• Alerts created

Recent Replies Overview

You’ll also find an overview of recent client replies to messages sent from the Community Portal.
These include answers to questions, medicine reminders, and other message types.

Note: If a client answers “No” to a medicine reminder, it is automatically treated as a notification. There's no need to actively monitor this table for medicine reminders.

Client List Improvements

Because notifications now live on the Dashboard, the Clients page is dedicated purely to client management.

• The list of clients is now alphabetically sorted and no longer reshuffles based on active alarms or alerts
• This makes managing clients more predictable and efficient

Additional Enhancements

• You can now search for a client using the Genus serial number.
• The side menu has been redesigned to align with the updated Genus design language, consistent with the Business Portal.

We’ve introduced a new stress monitoring feature in Genus to help caretakers proactively support their clients’ wellbeing.

What’s New

You can now create a “How are you feeling?” question in the Community Portal. This question uses a predefined reply type with four options:

• Relaxed
• Restless
• Tense
• Panic

How It Works

When a client responds with anything other than Relaxed, caretakers automatically receive a notification. This allows them to quickly follow up, either by calling or visiting the client, to ensure they're doing well and to help prevent rising stress levels.

This enhancement enables earlier intervention and contributes to improved client care and safety.

We’ve added a new security feature that allows organizations to restrict access to certain parts of the Genus app.

New Features

• PIN-Code Protection – Lock specific sections of the Genus app using a PIN code.
• Configurable via Community Portal – Administrators can select which settings are locked and can configure the PIN code in the Community Portal.
• Temporary Access – When accessing a locked setting, users are prompted to enter the PIN. Once entered, all restricted options remain unlocked for 5 minutes.

Configure it in the Community Portal by going to "Community Settings" > "Default Genus configuration"

This release includes important bug fixes, stability improvements, and new device support.

Bug Fixes & Improvements

• VOIP Calls – Fixed issues with VOIP calls after the echo cancellation update. As a temporary workaround, sound level monitoring is temporary disabled when using VOIP.
• Security Enhancements – Improved authentication security for external APIs.
• Stability Improvements – Enhanced reliability of alarm escalation restoration after alarm server reboots.
• Community Portal Updates – Serial numbers are now displayed in the user detail page.
• Invoicing Integration Fixes –
  • Invoicing customer selection fields are no longer shown when no invoicing integration is connected.
  • Fields for linking resellers or customers to external invoicing systems are now separated for clarity.
• Addons & Subscriptions – Fixed naming issues for addon and subscription types.
• Zigbee SOS Buttons – Added support for Zigbee SOS buttons.

We’ve expanded and improved how alarms integrate with external systems:

• Create, react to & cancel alarms via API
  • External APIs can now create, react to and cancel alarms.
  • This also opens the door for alarm cancellation through the mobile apps in an upcoming release.
• Smarter alarm handling
  • When an alarm is created, the Genus now sends its SIP address directly to the alarm server. This removes the need for other services to look it up thus improving speed and removing dependencies.
  • Cancelling an alarm on the Genus alarm server now also cancels it on the Genus device itself, keeping everything in sync.
• Portal enhancements
  • The External Identifier is now system-agnostic and can be used anywhere a Genus ID is required.
  • When a Genus device is replaced, its External Identifier is carried over automatically—so alarm escalations continue without interruption.

• Added support for ONS Planning alongside the existing ONS Agenda integration. These events will synchronise to the calendar of the Genus user.

• The "Contact information" card in the user detail will now show which client from ONS has been connected to the Genus user.

• Clicking "Edit" will now show a popup where you can search the client from ONS you want to connect. Clicking connect will link the ONS client to the Genus user.

You can now configure the screen brightness of the Genus! This is possible from the Genus itself or from the Community Portal by going to the user detail and scrolling to "Genus settings".

The brightness can be adjusted from 50% till 100%. Reason for this is to prevent a too low brightness where the screen is not readable anymore.

Genus

Community Portal