Professional App

This release focuses on Flexible Nurse Calling improvements, expanded device support, and quality-of-life updates across the Professional App and Community Portal.

New BLE alarm buttons (Genus Assist)

We’re introducing a new range of BLE (Bluetooth Low Energy) alarm buttons designed for use inside care homes. These buttons support reliable alarming and (where enabled) indoor location tracking.

Available button types

• Wrist button
• Pull cord (ideal for toilet/bathroom use)
• Wall buttons (fixed buttons for rooms, hallways, etc.)

How to pair an alarm button

1. On the Genus device go to: Menu → Connect → Devices → Add new device 
2. In the redesigned selection menu, choose Genus Assist 
3. Hold the button close to the Genus device
4. Let Genus search. Genus will automatically detect and set up the button once found.

Indoor location tracking

In care homes where each room has a Genus device, you can enable indoor location tracking to help caregivers respond faster.

How it works

• Each Genus device can be assigned a room number.
• When an alarm button is pressed (e.g., in a hallway), nearby Genus devices communicate with each other to determine which one is closest.
• The Professional App will show a clear location hint, for example:
  “Assistance requested near room 2 & 3” 

Enable location tracking

• Go to the Community Portal → Community Settings
• Enable Location tracking 

Coverage for areas without nearby rooms (Gateways)

For locations such as a restaurant or public toilet where no room-based Genus device is nearby, a Genus Gateway can be deployed:

• The Gateway can be assigned a location name, so alarms can show:
  “Assistance requested near the restaurant”

Current availability

• At this time, Gateways must be deployed with configuration support from the Genus development team.
• In a future update, Gateway deployment / configuration will be added to the Deployer App so integrators can manage this independently.

Flexible Nurse Calling — Device visibility

Connected devices are visible in the Professional App, the Community Portal and the Genus device. For every device the battery status is shown as well as the last time it was seen. 

Family access controls (Community Portal)

Healthcare communities can now control what family members are allowed to access when they connect.

You can allow family members to use communication features only, such as:

• Sending photos
• Messaging
• Starting video calls

…without granting access to:

• Assistance requests
• Sensor insights

How it’s managed

• Configure in Community Portal → Community Settings (Insert screenshot)
• For care organisations, this is restricted by default.
• If a care organisation wants to grant full access, an admin can toggle full access in Community Settings 

Changes to alarming

This update improves clarity, reliability, and the client experience during alarming.

What’s new

• Text-to-speech confirmation: the client is informed that the alarm was sent successfully.
• Text-to-speech for alarm reactions: additional voice feedback during alarm handling.
• Caregiver alias (client-facing name): caregivers can set an alias (e.g., “Caregiver”) shown to the client instead of their personal name .
  Example: “Caregiver is coming soon” instead of “Thomas is coming soon”

• Improved text-to-speech voice stability.
• Repeating assistance notifications: notifications now repeat until handled. This is configurable per team 

Professional App updates

• Assistance requested system notification is removed when the assistance request is solved (for a cleaner notification experience).
• Improved date / time formatting for different countries / locales.
• Video calls now automatically switch to speaker mode.
• Added historic notifications (view past notifications)

• New / updated Profile page.

• Support for unrestricted battery usage (to improve background reliability where permitted).
• Faster notifications (improved delivery speed).

Community Portal updates

• Teams added to the client overview
• New team filter to quickly find and manage clients by team

Manual of the Professional App

A manual for the Professional App was created and can be found here: https://drive.google.com/drive/folders/13OkPckYxuJzTsTCnMmSQGiGIPTx6HAxJ 

Added full message, notification, and call history to the Professional App, along with Call Me support, auto-refreshing notifications, and an improved dark mode.

🚀 New Features

💬 Message History per Client

• Caregivers can now view the complete message history per client, providing better context and continuity of care.

📊 Notification, Activity & Call History

• Added notification, activity, and call history per client, giving clear insight into recent interactions and actions. Can be accessed by going to the client detail.
• Introduced notification history at care organization level, improving transparency and oversight. Can be accessed by going to the notifications screen and tapping the history icon to the right of "Today".

📞 Call Me Support

• Added Call Me support to the Genus Professional App, enabling clients to request direct contact from caregivers.

🔄 Automatic Notification Refresh

• Notifications now refresh automatically, ensuring caregivers always see the latest information without manual updates.

🌙 Improved Dark Mode

• Enhanced dark mode for better readability and comfort in low-light environments.

New: Alarm Webhooks

• Introduced webhooks that allow external platforms to subscribe to Genus alarms.
• Alarms can then be received and responded to directly through the Genus Alarm API, enabling deeper integrations and automated workflows.

Performance Improvements

• Improved performance when retrieving notifications in both the Portal Dashboard and the Genus Professional App, resulting in faster updates and a more responsive experience.

We’re excited to introduce the Genus Professional App, a major step forward in providing caregivers with a flexible, fast, and clear workflow tailored to their daily needs. This release brings powerful new features such as teams, room numbers, a redesigned notification workflow, and an intuitive client overview.

🚀 New platform features

Introducing Teams

Care organisations can now assign every client to a team.
When caregivers log in to the Genus Professional App, they can select which team(s) they are responsible for that day - allowing fully flexible and configurable work assignments.

Team-Based Functionality

• Caregivers only receive notifications for clients in their selected team(s).
• The client list automatically filters to show only the relevant clients.
• Support for fallback teams:
  • Each team can be configured with a fallback team and a delay (in minutes).
  • If a contact request is not responded to within the configured time, it escalates to the fallback team.
  • If the fallback team also doesn’t pick it up, the request escalates to the entire organisation.
  • This ensures every urgent notification always reaches someone.

Room Numbers

You can now assign room numbers to clients.
These appear on contact requests, notifications, and key interactions -allowing caregivers to know immediately where to go.

Genus Professional App Structure

The app is built around two core tabs:

Notifications Overview

A central place for all notifications that your selected team needs to act on.
This includes:

• Contact requests
• Wander detection
• Fall detection
• Expired medication reminders
• Any other Genus-generated alerts

Notification Behaviour

• High-priority notifications (e.g., contact requests, fall detection) appear in red initially.
• When another caregiver picks up the notification, it turns white, showing who is taking action.
• After resolving a notification, it can be closed and will disappear for all team members.
• Tapping a notification provides an immediate call action for quick response.

Client List

A complete overview of all clients within your selected team(s), including:

• Whether they’re currently detected in their room
• If they are out of their room
• If their Genus device is offline

Client Detail Page

Clicking on a client reveals:

• Status chips showing their current situation
• Quick actions:
  • Start a call
  • Start a video call
  • Send a message
• If there’s an active alarm, it is shown clearly with buttons for quick response.

Coming Soon

We’re actively working on additional improvements for the Genus Professional App, including:

• Notification & call history (per team & per client)
• Escalation for alert messages (beyond alarms like contact requests)
• Message history per client
• Call Me support