Added full message, notification, and call history to the Professional App, along with Call Me support, auto-refreshing notifications, and an improved dark mode.
🚀 New Features
💬 Message History per Client
Caregivers can now view the complete message history per client, providing better context and continuity of care.
📊 Notification, Activity & Call History
Added notification, activity, and call history per client, giving clear insight into recent interactions and actions. Can be accessed by going to the client detail.
Introduced notification history at care organization level, improving transparency and oversight. Can be accessed by going to the notifications screen and tapping the history icon to the right of "Today".
📞 Call Me Support
Added Call Me support to the Genus Professional App, enabling clients to request direct contact from caregivers.
🔄 Automatic Notification Refresh
Notifications now refresh automatically, ensuring caregivers always see the latest information without manual updates.
🌙 Improved Dark Mode
Enhanced dark mode for better readability and comfort in low-light environments.
Introduced webhooks that allow external platforms to subscribe to Genus alarms.
Alarms can then be received and responded to directly through the Genus Alarm API, enabling deeper integrations and automated workflows.
Performance Improvements
Improved performance when retrieving notifications in both the Portal Dashboard and the Genus Professional App, resulting in faster updates and a more responsive experience.
We’re excited to introduce the Genus Professional App, a major step forward in providing caregivers with a flexible, fast, and clear workflow tailored to their daily needs. This release brings powerful new features such as teams, room numbers, a redesigned notification workflow, and an intuitive client overview.
🚀 New platform features
Introducing Teams
Care organisations can now assign every client to a team.
When caregivers log in to the Genus Professional App, they can select which team(s) they are responsible for that day - allowing fully flexible and configurable work assignments.
Team-Based Functionality
Caregivers only receive notifications for clients in their selected team(s).
The client list automatically filters to show only the relevant clients.
Support for fallback teams:
Each team can be configured with a fallback team and a delay (in minutes).
If a contact request is not responded to within the configured time, it escalates to the fallback team.
If the fallback team also doesn’t pick it up, the request escalates to the entire organisation.
This ensures every urgent notification always reaches someone.
Room Numbers
You can now assign room numbers to clients.
These appear on contact requests, notifications, and key interactions -allowing caregivers to know immediately where to go.
Genus Professional App Structure
The app is built around two core tabs:
Notifications Overview
A central place for all notifications that your selected team needs to act on.
This includes:
Contact requests
Wander detection
Fall detection
Expired medication reminders
Any other Genus-generated alerts
Notification Behaviour
High-priority notifications (e.g., contact requests, fall detection) appear in red initially.
When another caregiver picks up the notification, it turns white, showing who is taking action.
After resolving a notification, it can be closed and will disappear for all team members.
Tapping a notification provides an immediate call action for quick response.
Client List
A complete overview of all clients within your selected team(s), including:
Whether they’re currently detected in their room
If they are out of their room
If their Genus device is offline
Client Detail Page
Clicking on a client reveals:
Status chips showing their current situation
Quick actions:
Start a call
Start a video call
Send a message
If there’s an active alarm, it is shown clearly with buttons for quick response.
Coming Soon
We’re actively working on additional improvements for the Genus Professional App, including:
Notification & call history (per team & per client)
Escalation for alert messages (beyond alarms like contact requests)
