We’re excited to introduce the Genus Professional App, a major step forward in providing caregivers with a flexible, fast, and clear workflow tailored to their daily needs. This release brings powerful new features such as teams, room numbers, a redesigned notification workflow, and an intuitive client overview.
🚀 New platform features
Introducing Teams
Care organisations can now assign every client to a team.
When caregivers log in to the Genus Professional App, they can select which team(s) they are responsible for that day - allowing fully flexible and configurable work assignments.
Team-Based Functionality
- Caregivers only receive notifications for clients in their selected team(s).
- The client list automatically filters to show only the relevant clients.
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Support for fallback teams:
- Each team can be configured with a fallback team and a delay (in minutes).
- If a contact request is not responded to within the configured time, it escalates to the fallback team.
- If the fallback team also doesn’t pick it up, the request escalates to the entire organisation.
- This ensures every urgent notification always reaches someone.
Room Numbers
You can now assign room numbers to clients.
These appear on contact requests, notifications, and key interactions -allowing caregivers to know immediately where to go.
Genus Professional App Structure
The app is built around two core tabs:
Notifications Overview
A central place for all notifications that your selected team needs to act on.
This includes:
- Contact requests
- Wander detection
- Fall detection
- Expired medication reminders
- Any other Genus-generated alerts
Notification Behaviour
- High-priority notifications (e.g., contact requests, fall detection) appear in red initially.
- When another caregiver picks up the notification, it turns white, showing who is taking action.
- After resolving a notification, it can be closed and will disappear for all team members.
- Tapping a notification provides an immediate call action for quick response.
Client List
A complete overview of all clients within your selected team(s), including:
- Whether they’re currently detected in their room
- If they are out of their room
- If their Genus device is offline
Client Detail Page
Clicking on a client reveals:
- Status chips showing their current situation
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Quick actions:
- Start a call
- Start a video call
- Send a message
- If there’s an active alarm, it is shown clearly with buttons for quick response.
Coming Soon
We’re actively working on additional improvements for the Genus Professional App, including:
- Notification & call history (per team & per client)
- Escalation for alert messages (beyond alarms like contact requests)
- Message history per client
- Call Me support