Oct 21, 2024

To avoid sleep disruptions the following changes have been made:

  • Removed the white screen that shortly shows after updating the Genus.
  • Removed the notification sound that was played when the Genus is updated.
  • The "Updating Genus" screen is now dark instead of light.

Other improvements to the updating process:

  • When the Genus boots-up and internet is available for the first time, it will automatically update itself.
Oct 09, 2024

A new app has been developed for the factory to track tests & shipments of newly produced Genus devices. This should improve test coverage for the next orders.

System test: After performing a system test in the factory, the Genus will automatically shut down to prevent battery drain in shipment.

Oct 08, 2024

Genus is now integrated with the Mantelzorger App. When a connection is made between a Mantelzorger App account and a Genus, the Genus will receive all medicine reminders configured in the Mantelzorger App.

To connect with the Mantelzorger App, on the Genus go to "Menu > Connect > Apps > Mantelzorger App".

Oct 07, 2024

The night screen has been redesigned and will now automatically be enabled on specific times or based on the light level in the room.

The night screen can be configured on Genus level and community-wide level.

The default values for the Night screen are

  • The night screen will automatically be enabled when the light level in the room is low.
  • The night screen will automatically be enabled after 22:30.
  • The night screen will be enabled until 7:30 and the day start will be shown on the first user detection after 7:30.

The priority of the configuration is as following (starting with the highest priority):

  1. Genus level configuration
  2. Community level configuration
  3. Default values

Oct 07, 2024

Redesigned settings

The trend analysis settings have been redesigned in the community portal. In the user detail you’ll now see a clear overview of the settings. Clicking the pen icon will open a popup allowing you to edit the settings.

The integration settings have also been redesigned to keep the portal consistent.

Oct 07, 2024

Transfer Genus

The Deployer app now contains the ability to transfer a Genus. Transferring is the process where a Genus has been returned from one client and needs to be deployed at another client. The transfer will reset the Genus to factory settings and then deploy the Genus automatically for the new client.

Scanning the Genus devices will give direct feedback on communities they’re currently in.

Improvements

The Deployer app got some improvements to enhance the experience for people using the app.

Redesign

The app has been slightly redesigned for a more consistent and clean look. The dashboard includes the 3 main actions of the Deployer app plus the logout button.

Scanning Genus QR codes

Scanning the QR codes on the back of the Genus will now give direct feedback if the serial number is correct or not. It’ll do this visually as seen in the screenshot as well as using sounds and vibrations.

Preventing issues

To prevent issues deployments and transfers can’t be done as long as the community doesn’t have a configuration yet. The configuration can be created in the business portal.

Oct 07, 2024
  • Video calling microphone: Fixed an issue where in some network scenarios the microphone wouldn’t work.
  • Photo cloud synchronisation: When you delete a photo on the Genus the photo will now also be deleted from the Genus cloud. Improving privacy and reducing data stored from the user. All photos deleted in the past will also be deleted from the cloud after the update has been installed. A copy of the photo’s currently active on the Genus will still be stored for backup / transfer purposes.
  • New photo notification sound: When the Genus receives a new photo it now plays the same notification sound as an incoming message.
  • GC200 setup: The GC200 devices now automatically connect to the ‘Genus Setup’ and ‘Genus Factory’ networks. This enables the use of the Genus Deployer app in combination with the GC200.
  • Catalan: The Genus now supports the Catalan language.
  • Basque: The Genus now supports the Basque language.
  • Galician: The Genus now supports the Galician language.
  • Improved language selection: The language selection in the Genus setup has been redesigned to better work with the extended list of supported languages.
  • Sound volume monitoring: The monitoring of sound volume has been enabled again.
  • Automatic setup: Fixed possible crashes in the automatic setup used by the deployer.
  • Trend analysis: Fixed an issue where the daystart alert would go off the same day it was enabled.
  • License export: Resellers can now create an Excel export in the business portal containing all subscriptions of the reseller.
  • External API: When a 3rd party uses the API to set up a video call, the server will now return a 502 when the Genus is not reachable to provide better feedback for users on other platforms.
  • Deployer app: The app will now also logout from the browser when logging out.
  • Performance improvements: The performance for when the Genus sends an hour of sensor history to the Genus server has been improved.
  • All portals: Tables in the portal will now fill based on the screen height instead of defaulting to 10.
  • Business portal: You can now use the middle mouse button to open a table row in a new browser window.
  • Business portal: Creation of a customer with a name that already exists is now blocked to prevent duplicate customer entries.
  • Business portal: Creating a configuration for a community will now set some default values like the volume sliders.
  • Business portal: Pages are now more scalable for smaller screens.
  • Business portal: When logging in with a deployer account an error will now be shown.
  • Phone apps: The old video provider OpenTok has been removed and the apps have been fully updated to the latest versions.
  • Android app: The Android app should have some significant performance improvements.
  • Emails: Emails sent by Genus will now originate from the European Union.
  • Maintenance: All dependencies for the Genus portals have been upgraded to the latest versions.
Sep 02, 2024

A digital clock is now available on the Genus. This can also be set through the Deployer App. It’ll automatically pick AM / PM based on the language set.

PS: Click on the title of this release note to download images that can be used for marketing in the languages English and Dutch.

Sep 01, 2024

The platform now supports text-to-speech for messages that are sent to the Genus. In the community portal you’ll see a check for “Speech message on Genus”. Enabling this will speak the message on the Genus automatically.

On the Genus the user can tap the speaker icon to repeat the message if he/she missed the message.

The text to speech functionality automatically recognises the language of the given text and can pronounce the text in the following languages: Bulgarian, Classic Arabic, Croatian, Czech, Danish, Dutch, English, Filipino, Finnish, French, German, Greek, Hindi, Hungarian & Vietnamese., Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Tamil, Turkish, Ukrainian,Chinese

Sep 01, 2024

GC320 camera

The camera of the GC320 is now correctly mirrored in the video web-client so text in the video (e.g. a medicine box) is correctly readable.

Theming

The web-call is now themed to the Genus brand guidelines.

(Community Portal) Improved call timer

The call timer will now only start when the Genus has joined the call. Previously the timer would start immediately falsely indicating that the call already started.

(Community Portal) Switch between speakers / microphones / cameras

It’s now easier to switch between speakers, microphones and cameras. A button will appear when more than one device is detected to easily switch.

(API) It’s now possible to call by serial number

External parties that have an integration with the Genus Platform to start video calls by API can now start a video call by serial number instead of the communityFrameLinkId. This should make administration and setup on the 3rd party side easier. A link to their community is still needed for security purposes. This link will automatically be created by the Deployer App.

(API) Web-call will now show a message when trying to call a Genus that’s offline.

Previously when calling a Genus that’s offline, the call would ring endlessly. Now an error message will be shown on our web-call saying the Genus is offline.

Logging

Extended logging has been added to calling from the Genus and web-client to provide better support / locate issues more easily

(API) Access logs

When a 3rd party requests a video call with a Genus, a log entry will be made with the full request including information about the requester like the IP-address.

Sep 01, 2024
  • Added Spanish language: The Genus now supports the Spanish language, the language can also be configured in the license portal community configuration / set by the deployer app.
  • Added Portuguese language: The Genus now supports the Portuguese language, the language can also be configured in the license portal community configuration / set by the deployer app.
  • Community groups: Groups in a community are now sorted alphabetically.
  • Community locations: Locations in a community are now sorted alphabetically.
  • Community portal inputs: Inputs like email, first / last name are now sanitised correctly before processing them, removing spaces in front / after the texts preventing user errors.
  • Community portal medicine messages: When creating a medicine reminder, the title will now automatically be pre-filled with “Please take your medicines”
  • Retrieving latest sensor data: Retrieving the latest sensor data of a Genus that’s been offline for more than 5 minutes will now instantly give an empty response so the user isn’t shown old false data
  • Retrieving average sensor data: Retrieving the average sensor data of a Genus that’s been offline for more than 7 days will now immediately give an empty response and not search the sensor database to improve performance. This should not have any impact since previously there also wouldn’t be data available.
  • Sensor database: We’ve migrated all sensor data of our Europe server to a new database server and tweaked settings to improve sensor data access speed.
  • Deployer App: When deploying a Genus using the Deployer App, a location in the parent community will be automatically assigned based on the client community that’s deployed for.
  • Genus GPS Button: When resetting a Genus, the linked Genus GPS Buttons will now automatically be unlinked, this could cause “ghost” alarms in the past.
  • GC300 battery: GC300 will now shutdown when the battery is at 12% instead of 5%. This ensures a quick boot-up after the device has turned off.
  • System status: Fixed an issue where the system status would sometimes display texts in the wrong language.
  • Day start: Enabling day start alert does not trigger a day start alert on that same day anymore.
  • License portal: Made the menu items a bit smaller and calmer.
  • License portal: Fixed an issue where the language / clock selection in the community configuration couldn’t be changed.
  • Maintenance mode: When the Genus can’t reach the server to report sensor data, it’ll now first check if the server is in maintenance mode to prevent a false “offline” popup on the Genus.
  • Security: Improved handling / security of access tokens on our main backend server.
  • Performance improvements: A lot of improvements have been made to speed up data processing for the trendanalysis.
Jun 24, 2024

Highlights

  • Reworked portal: The portal has been completely redesigned to better separate customer data.
  • Clearer statuses: Subscription statuses have been reworked
  • Pausing subscriptions: You can now pause a subscription
  • Demo subscriptions: You can now mark a subscription as demo for sales purposes
  • Bulk configuration: It’s now possible to bulk configure Genus devices

Reworked portal

The portal has been completely redesigned to better separate data. The data structure is as follows:

  • Distributor
  • Resellers
    • Contracts (the contract between reseller and Genus Care)
    • Customers
      • Communities
      • Subscriptions

Distributors

The distributors are the top-level distributors of each country. A distributor can have multiple resellers. Typically they’ll have their own reseller for direct sales to customers. If a distributor lets another company also sell Genus to customers a reseller can be created for this company.

Resellers

Resellers sell Genus devices to customers. Below a reseller a customer can be created

Contracts

Resellers have one or more contracts they have with Genus Care. This contract describes the costs for subscriptions, grace periods and other payment related info. A subscription is always linked to a contract.

Customers

Customers are organisations or individuals that purchase a Genus. A customer can have multiple subscriptions and communities.

Subscriptions

A subscription contains the license that can be used to activate a Genus.

Statuses:

  • Unused: Default status when subscription is created
  • Used: Subscription is in use by a Genus
  • Used (in grace): Subscription is in use by a Genus but is in a grace period where payment is not needed yet.
  • Paused: Subscription has been paused and doesn’t need to be paid.
  • Expired: Subscription can not be used anymore

A subscription can be linked to a community, but as of this update it can only be linked to a community of the same customer. This prevents privacy issues where in the past Genus devices could accidentally be linked to a community of a wrong customer.

Besides the status a subscription has, you can now also mark a subscription as “Demo”. This can be used for samples that are sent as an example to care organisations for sales purposes. Subscriptions with the “Demo” tag won’t be invoiced.

Changing subscription statuses

Statuses can be easily adjusted by going to a subscription detail using the buttons on the top-right corner.

Pausing subscriptions

You (and customers) can now pause the subscription of a Genus. Pausing a subscription means the Genus currently isn’t in use and doesn’t have to be paid for. This could be the case for a care organisation that has a few spare Genus devices that are turned off. When a Genus device powers on and does a license check, the subscription will automatically be resumed.

When a subscription is paused a “Resume” button will appear with which you can resume the subscription.

Releasing a subscription

By pressing “Release”, the Genus will be unlinked from the subscription after which the subscription can be used by another Genus device.

Deactivating a subscription

By pressing “Deactivate”, the subscription will be disabled after which it can’t be used anymore on a Genus. The Genus will show a message “License expired” asking for a new license code. This can be useful when a customer doesn't pay an invoice or stops their subscription.

When a subscription is deactivated a “Reactivate” button will appear with which you can activate the subscription again.

Bulk configuration

It’s now possible to bulk configure Genus devices by using the new Deployer App. This is for the use case where a group of Genus devices needs to be set up for a care organisation. In the community of the organisation you can set a configuration for all devices in the community. This configuration will be used after scanning the Genus device or box with the Deployer app.

A tutorial on how to use the Deployer App is available at the wiki

Subscribe