The GC320 has been released with some new features. These are not available on the GC200 series.

Serial numbers

Every GC320 has a unique serial number that’s in the software and displayed with a sticker on the Genus itself and box. This serial number is sent to the Genus server when the Genus connects to the internet for the first time. By doing this we can now match the physical hardware with the installed Genus software allowing us to provide better support, identify hardware iterations and allowing external API’s using our hardware ID.

4G

The GC320 has an eSIM included which can be turned on or off in “Menu > Settings > SIM settings”. You can also enter your own SIM-card in the SIM-tray on top of the Genus. Make sure you put the SIM-card in the top slot and not the bottom one. The Genus will ask for a pin code if needed and connect to 4G. You might need to switch to SIM manually on the SIM settings page by tapping “SIM” below “Switch active SIM”.

To enable 4G tap the Enable 4G button on the SIM settings page.

Ethernet port

Connecting an ethernet cable to the back of the Genus will now display an active network on the Genus.

System test

The Genus now automatically connects to networks ‘Genus Setup’ and ‘Genus Factory’. When it connects to these networks it’ll show a testing tool where you can test if all functionality (sensors, camera, volume buttons etc.) works correctly without setting up the Genus. A report of the test will be sent to the Genus servers for future reference.

When the Genus connects to one of these networks it also automatically updates the Frame & Updater app.

The Skyresponse integration is now fully stable and production ready.

Start a video call with the Genus from the Skyresponse portal

The Genus video call is now integrated within the Skyresponse portal so the respondent doesn’t have to leave the Skyresponse portal to start a video call.

Pairing Genus with Skyresponse

The pairing system has been improved by automatically generating Skyresponse ID’s in the Genus Community portal. A manual for pairing has been created on our wiki (https://wiki.genus.care)

Connection alerts

Skyresponse will now be notified when a Genus loses internet connection and when the Genus comes back online.

• Alarms: The Genus won’t show the message “Failed to send alarm” when raising the alarm and no phones are connected even though there’s a community connected. This message was false since the alarm would still raise to the community.
• Homies: The Homies integration has been removed from the Genus platform since Homies stopped as of Jun 27, 2024.
• Network usage monitoring: Network usage of the Genus is now stored and sent to the Genus server. This way we can get insight into the amount of MB’s the Genus uses to determine eSIM bundle sizes and recommend SIM bundle sizes for 4G customers.
• Senso8: Prototype has been created for the Iris IOT community.
• Video: Our previous video call provider is now completely removed from the Genus platform. This also means that Genus frames with a version lower than 2.0.0 won’t be able to make video calls anymore and should be updated. This version was released on Jul 23, 2023 so the impact will be minimal.
• Video: Fixed issue where a call could be started twice making it impossible to end it.
• Video: It’s now possible to skip the video preview and directly join a video call.
• Video: When starting a call without a Genus camera, the camera of the caller is now also disabled.
• Video: Incoming video call popup on the Genus will now automatically stop after 10 minutes instead of 30 seconds to give clients the time to answer a call.
• Video: Video shown on the Genus is now mirrored to match reality.
• Video: When a caller’s name is already known (when a call is created through API), the “What’s your name?” title is no longer displayed.
• Phone apps: Status symbols (home, frame, heart) now correspond to active alerts and don’t have their own algorithm anymore.
• Android app: When the Genus receives a photo, the checkmarks are green again.
• Android app: Fixed issue where sometimes the bottom menu was not displayed.
• Temperature analysis: The temperature analysis now uses the person detection algorithm instead of only relying on the PIR sensor.
• Temperature analysis: Fixed an issue where temperature alerts would be sent multiple times when the Genus server reboots.
• Push: Push messages to the Genus (e.g. medicine reminders) will now only live for 2 days. This means that if your Genus is offline for 30 days and you turn it on, it’ll only receive the messages of the past 2 days (except for photos / connection requests). This is to avoid having to handle 30 days of medicine reminders.
• Push: Push messages are now logged with the time it took to reach the Genus to monitor push messages and improve speed in the future.
• Mantelzorger App: Fixed some issues with the Mantelzorger App integration to prepare for a public release.
• Demo videos: Demo videos are now removed from the Genus app.
• Text-to-speech: A text-to-speech prototype has been created for the Genus to speak out incoming messages such as medicine reminders.
• Updater app: Improved stability of communication between the Genus frame app and Genus updater app.
• Updater app: Fixed an issue where the updating screen of the Updater app was in a different language as the Frame app.
• Battery protection: GC200 automatically shuts down when battery is below 20%, for the GC300 this has been reduced to 5%.
• Sound settings: Fixed an issue where the Genus app could crash when changing the volume and do-not-disturb was enabled.
• Daystart: The daystart screen “good morning!” now only activates after 7:30 AM to prevent clients from having a bright up Genus in the middle of the night when the Genus is located in their bedroom.
• Daystart: The daystart message will now change to “good afternoon” and “good evening” when displayed in the afternoon / evening.
• License replacement: Fixed switching of a license on a Genus not being stored correctly resulting in a rollback to the old license overnight.
• Minew: Added early prototype for the Minew B5 button.
• Portals: Logos have been updated to match the new Genus house style.
• Connection check: The Genus will no longer show “No internet connection available” when the Genus has an internet connection but can’t reach the Genus servers. It’ll say “Genus services unavailable” instead.

TTS alarm reactions

When someone responds to an EV04 alarm, the EV04 button will now speak out the reaction. (e.g. “Thomas is on his way”). The button will also say when the alarm has been received by the server and when the alarm has been canceled from the frame.

Pairing EV04 when having no 4G signal

The pairing system has been improved by also leveraging the SMS fallback to pair the EV04 button to a Genus frame. This works as long as the EV04 is registered at the Genus server, so it needs to have had a 4G connection at some point after booting up for the first time.

Improved communication between the EV04 and Genus server

All communication between the EV04 and the Genus server is now stored persistently and should be a lot more stable. When there are problems, we now have a history of actions that are sent (e.g. change volume) along with if the button has confirmed the action or not.

EV04 buttons are now shown in the community portal

The EV04 buttons connected to a Genus are now shown on the user detail page in the community portal. Clicking on a button will request the latest known location.

Configure EV04 settings from the frame

You can now configure the EV04 settings directly from the Genus.

You can enable fall detection along with configuring the sensitivity it should use for detecting falls.

You can change the volume of the button, this slider is combined for setting the TTS volume, ringtone volume & call volume.

When you’ve made changes, a save button will appear on the bottom left corner. After saving the settings, a change request will be sent to the server. When the EV04 connects to the server the settings will be synced with the button. This means settings won’t be directly applied to the button. When having a 4G signal, it can take up to 30 minutes to synchronise.

• Fix: After changing the icon of a community or the profile picture of a staff member, the Genus would still show the old pictures until the frame rebooted.
• Fix: When the Genus failed to download a photo in a photo message from the community portal, in some cases all future messages wouldn’t show until a full reboot.
• Fix: When tapping multiple times on a “next” button in the intro, before the device had time to respond, the Genus could crash.
• Fix: When there were missing values in a sensor graph the graph would interpret the value as “0”. Now the graphs won’t show a line for the parts with no data.
• Fix: Editing a repeating message could change escalation times in some scenarios.
• Fix: Filters on the user page will now refresh after changing communities.
• Improvement: When the Genus server is unreachable, the portal will now show a message.
• Improvement: Sensor graphs should scale better now.
• Improvement: Selecting a image will now filter files to only allow selection of images in your Finder / Windows Explorer
• Improvement: Images uploaded from the portal are now scaled correctly for community icons / banners & message images. Decreasing image size, storage and thus speed on the frame.
• Skyresponse: You can now set a userIdentifier per user for Skyresponse.
• UMO: Saving settings for UMO should work again.
• Improved monitoring: New tools have been added to our servers to monitor errors & performance of heavy calls such as the user overview. By adding this we’re aiming to improve performance & preventing issues from only being discovered after customer reports.

The Call Me functionality has now been integrated into the Community Portal.

Enabling call me for a community

The call me functionality has been expanded to the community portal. This setting can be enabled / disabled in the community settings below the “escalation times”.

Requesting a call me to a community

When enabled, the community will appear in the call me of all connected Genus frames. There the Genus user can send a call me request by tapping “Ask to call”.