Improved repeating message editing, enhanced ONS synchronisation, added experimental location linking, message expiry support, and updated Dutch terminology.

🛠️ Improvements & New Features

🔁 Repeating Messages & Alarming

• Improved editing of repeating messages in combination with alarming settings, making configuration clearer and more reliable.

🔗 ONS Client Synchronisation

• When linking an ONS client to a Genus, the client name is now automatically synchronised to the Genus client.

🗺️ ONS Location Linking (Experimental)

• Added support for linking an ONS location to a Genus (currently a hidden experimental feature).
• When enabled, the location agenda is synchronised to the Genus calendar in addition to the ONS client calendar/planning.

⏱️ Maximum Message Display Time

• Messages can now have a maximum display duration after which they automatically disappear from the Genus.

🇳🇱 Terminology Update (Dutch)

• Renamed “Gebruiker” to “Cliënt” for improved clarity and consistency.

Added full message, notification, and call history to the Professional App, along with Call Me support, auto-refreshing notifications, and an improved dark mode.

🚀 New Features

💬 Message History per Client

• Caregivers can now view the complete message history per client, providing better context and continuity of care.

📊 Notification, Activity & Call History

• Added notification, activity, and call history per client, giving clear insight into recent interactions and actions. Can be accessed by going to the client detail.
• Introduced notification history at care organization level, improving transparency and oversight. Can be accessed by going to the notifications screen and tapping the history icon to the right of "Today".

📞 Call Me Support

• Added Call Me support to the Genus Professional App, enabling clients to request direct contact from caregivers.

🔄 Automatic Notification Refresh

• Notifications now refresh automatically, ensuring caregivers always see the latest information without manual updates.

🌙 Improved Dark Mode

• Enhanced dark mode for better readability and comfort in low-light environments.

We’ve added video support to Genus, making it easy to share guided content directly with clients. Videos are ideal for physiotherapy exercises, daily movement routines, and activities that help elderly clients or people recently discharged from hospital stay active, supported, and engaged right from their own environment.



🎥 New Features

📤 Video Uploads & Messaging

• Videos can now be uploaded to the Community Assets Library.
• After uploading a video, the Genus platform will resize the video to match the resolution of the Genus and optimize the file size.
• After a video has been processed, it can be attached directly to messages sent to the Genus.
• Clients can choose to postpone videos and watch them at a later time.
• When a client presses play in a message, the video starts automatically.
• After playback, the client can either close the video or watch it again.

🔊 Improved Volume Controls

• Added new volume sliders for improved media control. Clearly differentiating the different volume types you're adjusting.
• Media volume can now be configured in Genus settings, both in the portal and on the device.

🐛 Bug Fixes

• Various bug fixes and stability improvements.

Message Scheduling Fix

• Fixed an issue where scheduled messages in certain timezones were incorrectly sent using CET time.
• Additional improvements to timezone handling are planned for Q1 2026 to further increase reliability.

New: Alarm Webhooks

• Introduced webhooks that allow external platforms to subscribe to Genus alarms.
• Alarms can then be received and responded to directly through the Genus Alarm API, enabling deeper integrations and automated workflows.

Performance Improvements

• Improved performance when retrieving notifications in both the Portal Dashboard and the Genus Professional App, resulting in faster updates and a more responsive experience.

In addition to locking specific UI elements on the Genus device, you can now hide them completely.
This behaviour can be configured directly in the Community Portal, giving you more control over the user interface and experience.

For example, if your organisation doesn't want to use the Call Me functionality, you can hide the Call Me button in the photo overlay and in the main menu.

Other Genus updates

• Greek translations have been refined

We’re excited to introduce the Genus Professional App, a major step forward in providing caregivers with a flexible, fast, and clear workflow tailored to their daily needs. This release brings powerful new features such as teams, room numbers, a redesigned notification workflow, and an intuitive client overview.

🚀 New platform features

Introducing Teams

Care organisations can now assign every client to a team.
When caregivers log in to the Genus Professional App, they can select which team(s) they are responsible for that day - allowing fully flexible and configurable work assignments.

Team-Based Functionality

• Caregivers only receive notifications for clients in their selected team(s).
• The client list automatically filters to show only the relevant clients.
• Support for fallback teams:
  • Each team can be configured with a fallback team and a delay (in minutes).
  • If a contact request is not responded to within the configured time, it escalates to the fallback team.
  • If the fallback team also doesn’t pick it up, the request escalates to the entire organisation.
  • This ensures every urgent notification always reaches someone.

Room Numbers

You can now assign room numbers to clients.
These appear on contact requests, notifications, and key interactions -allowing caregivers to know immediately where to go.

Genus Professional App Structure

The app is built around two core tabs:

Notifications Overview

A central place for all notifications that your selected team needs to act on.
This includes:

• Contact requests
• Wander detection
• Fall detection
• Expired medication reminders
• Any other Genus-generated alerts

Notification Behaviour

• High-priority notifications (e.g., contact requests, fall detection) appear in red initially.
• When another caregiver picks up the notification, it turns white, showing who is taking action.
• After resolving a notification, it can be closed and will disappear for all team members.
• Tapping a notification provides an immediate call action for quick response.

Client List

A complete overview of all clients within your selected team(s), including:

• Whether they’re currently detected in their room
• If they are out of their room
• If their Genus device is offline

Client Detail Page

Clicking on a client reveals:

• Status chips showing their current situation
• Quick actions:
  • Start a call
  • Start a video call
  • Send a message
• If there’s an active alarm, it is shown clearly with buttons for quick response.

Coming Soon

We’re actively working on additional improvements for the Genus Professional App, including:

• Notification & call history (per team & per client)
• Escalation for alert messages (beyond alarms like contact requests)
• Message history per client
• Call Me support

🚀 New Features

Notification Sound in Dashboard

• High-priority notifications now play a notification sound in the dashboard.
• An optional repeat sound can be enabled every 30 seconds for unresolved notifications.
• Settings for notification sound can be configured on the top right of the "Active notifications" card.

Call Button for Contact requests & Call Me

• A Call button is now displayed in the dashboard for alarms and call-me requests, allowing you to start a call instantly.

Cancel Contact requests from the Dashboard

• Contact requests can now be canceled directly from the dashboard, improving workflow efficiency.

New Error Page

• When something goes wrong, a dedicated error page is displayed.
• Users can copy a unique error code and include it in support requests—helping developers quickly identify issues.

Bug Fixes

• The client list is now sorted by last name by default.
• Fixed an issue where ONS integration was displayed even when it wasn’t enabled.
• Correct client names are now shown for recent messages.

We’ve introduced a redesigned Dashboard in the Community Portal, giving caretakers a clearer, more actionable overview of client activity and notifications.

What’s New

Dashboard Overview

The new Dashboard provides a snapshot of all active notifications, including:

• High-priority notifications / alarms
• Other notifications, such as alerts and call-me requests

All notifications, alarms, alerts, and call-me messages are listed together sorted by urgency, each with its own quick action:

• Alarms: send a reaction immediately
• Alerts: mark as solved
• Call-me: call back with a single click

Clicking on a client’s name in any notification row takes you directly to the client detail page for more information.

Impact & Activity Widget

A new widget highlights the positive impact your organisation is making. It displays key activity stats such as:

• Number of social and care-related calls
• Photos sent
• Messages delivered
• Alarms raised
• Alerts created

Recent Replies Overview

You’ll also find an overview of recent client replies to messages sent from the Community Portal.
These include answers to questions, medicine reminders, and other message types.

Note: If a client answers “No” to a medicine reminder, it is automatically treated as a notification. There's no need to actively monitor this table for medicine reminders.

Client List Improvements

Because notifications now live on the Dashboard, the Clients page is dedicated purely to client management.

• The list of clients is now alphabetically sorted and no longer reshuffles based on active alarms or alerts
• This makes managing clients more predictable and efficient

Additional Enhancements

• You can now search for a client using the Genus serial number.
• The side menu has been redesigned to align with the updated Genus design language, consistent with the Business Portal.

We’ve introduced several improvements to enhance device reliability, streamline testing, and support troubleshooting.

Battery Health Monitoring

A new battery monitoring capability has been added to help ensure device stability.

• This feature is primarily intended for support teams to verify whether a device’s battery is performing as expected.
• If the battery behaves abnormally, the system may automatically trigger a remote reboot under specific conditions to keep the device stable and active.
• Only a small number of devices are expected to be affected by this safeguard.

Faster PIR & Radar System Tests

To simplify testing procedures, the duration of the PIR and Radar system tests has been reduced from 10 minutes to 5 minutes.

• A successful 5-minute test now confirms proper sensor operation.
• No further extended testing is required, making system checks quicker and more efficient.

Enhanced Logging

Logging has been improved to give support teams better insight during troubleshooting and diagnostics.

We’ve introduced a new stress monitoring feature in Genus to help caretakers proactively support their clients’ wellbeing.

What’s New

You can now create a “How are you feeling?” question in the Community Portal. This question uses a predefined reply type with four options:

• Relaxed
• Restless
• Tense
• Panic

How It Works

When a client responds with anything other than Relaxed, caretakers automatically receive a notification. This allows them to quickly follow up, either by calling or visiting the client, to ensure they're doing well and to help prevent rising stress levels.

This enhancement enables earlier intervention and contributes to improved client care and safety.

New Voice, Smarter Speech

• Introducing a new Text-to-Speech voice with improved clarity and natural tone.
• Now better understands multiple languages, seamlessly switching between them.
• Clearer Dutch and English pronunciation for more natural conversations.
• Enhanced volume balance — speech messages now match your ringtone volume more consistently.