The GC320 has been released with some new features. These are not available on the GC200 series.

Serial numbers

Every GC320 has a unique serial number that’s in the software and displayed with a sticker on the Genus itself and box. This serial number is sent to the Genus server when the Genus connects to the internet for the first time. By doing this we can now match the physical hardware with the installed Genus software allowing us to provide better support, identify hardware iterations and allowing external API’s using our hardware ID.

4G

The GC320 has an eSIM included which can be turned on or off in “Menu > Settings > SIM settings”. You can also enter your own SIM-card in the SIM-tray on top of the Genus. Make sure you put the SIM-card in the top slot and not the bottom one. The Genus will ask for a pin code if needed and connect to 4G. You might need to switch to SIM manually on the SIM settings page by tapping “SIM” below “Switch active SIM”.

To enable 4G tap the Enable 4G button on the SIM settings page.

Ethernet port

Connecting an ethernet cable to the back of the Genus will now display an active network on the Genus.

The Call Me functionality has now been integrated into the Community Portal.

Enabling call me for a community

The call me functionality has been expanded to the community portal. This setting can be enabled / disabled in the community settings below the “escalation times”.

Requesting a call me to a community

When enabled, the community will appear in the call me of all connected Genus frames. There the Genus user can send a call me request by tapping “Ask to call”.

• Fix: After changing the icon of a community or the profile picture of a staff member, the Genus would still show the old pictures until the frame rebooted.
• Fix: When the Genus failed to download a photo in a photo message from the community portal, in some cases all future messages wouldn’t show until a full reboot.
• Fix: When tapping multiple times on a “next” button in the intro, before the device had time to respond, the Genus could crash.
• Fix: When there were missing values in a sensor graph the graph would interpret the value as “0”. Now the graphs won’t show a line for the parts with no data.
• Fix: Editing a repeating message could change escalation times in some scenarios.
• Fix: Filters on the user page will now refresh after changing communities.
• Improvement: When the Genus server is unreachable, the portal will now show a message.
• Improvement: Sensor graphs should scale better now.
• Improvement: Selecting a image will now filter files to only allow selection of images in your Finder / Windows Explorer
• Improvement: Images uploaded from the portal are now scaled correctly for community icons / banners & message images. Decreasing image size, storage and thus speed on the frame.
• Skyresponse: You can now set a userIdentifier per user for Skyresponse.
• UMO: Saving settings for UMO should work again.
• Improved monitoring: New tools have been added to our servers to monitor errors & performance of heavy calls such as the user overview. By adding this we’re aiming to improve performance & preventing issues from only being discovered after customer reports.

TTS alarm reactions

When someone responds to an EV04 alarm, the EV04 button will now speak out the reaction. (e.g. “Thomas is on his way”). The button will also say when the alarm has been received by the server and when the alarm has been canceled from the frame.

Pairing EV04 when having no 4G signal

The pairing system has been improved by also leveraging the SMS fallback to pair the EV04 button to a Genus frame. This works as long as the EV04 is registered at the Genus server, so it needs to have had a 4G connection at some point after booting up for the first time.

Improved communication between the EV04 and Genus server

All communication between the EV04 and the Genus server is now stored persistently and should be a lot more stable. When there are problems, we now have a history of actions that are sent (e.g. change volume) along with if the button has confirmed the action or not.

EV04 buttons are now shown in the community portal

The EV04 buttons connected to a Genus are now shown on the user detail page in the community portal. Clicking on a button will request the latest known location.

Configure EV04 settings from the frame

You can now configure the EV04 settings directly from the Genus.

You can enable fall detection along with configuring the sensitivity it should use for detecting falls.

You can change the volume of the button, this slider is combined for setting the TTS volume, ringtone volume & call volume.

When you’ve made changes, a save button will appear on the bottom left corner. After saving the settings, a change request will be sent to the server. When the EV04 connects to the server the settings will be synced with the button. This means settings won’t be directly applied to the button. When having a 4G signal, it can take up to 30 minutes to synchronise.