• Firmware updates will now be done automatically downloaded and installed in the Automatic Setup for distributors & resellers.
• Battery levels will be reported in factory reports as an extra quality monitoring.

Introducing noise cancellation for the Genus. The Noise Cancellation feature is an invaluable tool designed to enhance the audio quality in (video) calls where unwanted background noise can degrade the listening experience. By leveraging advanced Artificial Intelligence (AI) algorithms, this feature intelligently identifies and suppresses extraneous sounds, ensuring clear and crisp audio output.

Key benefits

• Enhanced Audio Quality: Eliminates unwanted noise, including background chatter, clicks, claps, barking, and other sudden audio disturbances, resulting in a more pleasant listening experience.
• Improved Clarity: Ensures that the primary audio content remains prominent and intelligible by reducing distractions caused by ambient noise.
• Optimised Communication: Facilitates seamless communication in (video) calls by minimising disruptions caused by environmental factors, thereby enhancing the overall professionalism of the call.

How to use Noise Cancellation

Genus users

• In the Community Portal (portal.genus.care) go to the user you want to enable Noise Cancellation for.
• Scroll down to the "Genus settings" card
• Click "Edit"
• Select "Noise cancellation (for call)"
• Click "Save"
• Noise Cancellation is now enabled for all calls made to the Genus.

3rd Parties using the Genus API's

3rd parties that are integrated with the Genus API to create calls to a Genus can pass the new enableNoiseCancellation parameter in the requests to create a call URL. This will enable Noise Cancellation on the call. 

We're proud to introduce a full range of connected sensors - alongside a brand-new Routines engine - designed to enhance safety, comfort, and peace of mind in the home.

With sensors for 𝘮𝘰𝘷𝘦𝘮𝘦𝘯𝘵, 𝘩𝘶𝘮𝘢𝘯 𝘱𝘳𝘦𝘴𝘦𝘯𝘤𝘦, 𝘥𝘰𝘰𝘳 𝘢𝘤𝘵𝘪𝘷𝘪𝘵𝘺, 𝘵𝘦𝘮𝘱𝘦𝘳𝘢𝘵𝘶𝘳𝘦, 𝘭𝘪𝘨𝘩𝘵, 𝘩𝘶𝘮𝘪𝘥𝘪𝘵𝘺, 𝘢𝘯𝘥 𝘮𝘰𝘳𝘦, Genus can now monitor the living environment with exceptional detail. Combined with our intelligent alerting system, caregivers receive real-time insights and updates on any unusual patterns or anomalies.

At the heart of this update is our Routines engine, built in-house to provide simple, powerful tools that help caregivers tailor support to the needs of those they look after.

Connecting a new Zigbee Gateway

To connect our new Zigbee Gateway to your Genus follow the following steps:

• Go to the new Devices page by navigation through "Menu" > "Connect" > "Devices (sensors)".
• Tap "Add a new device" to start the set up flow.
• The Genus will ask you what to connect. Tap "Genus Sensor".

• Now connect your Zigbee Gateway to a power plug and press and hold the reset button for 10 seconds. The red LED will start flickering.
• Tap "Start setup".
• The Genus will now search for your Zigbee Gateway.

• When the Genus has discovered the Zigbee Gateway, it'll ask to which network you want to connect the Zigbee Gateway.
• Select the network you want to connect the Gateway to. If your wifi has been set up after March 18th it'll automatically fill in the Wi-Fi password. If not you'll have to enter the Wi-Fi password in a follow-up prompt.
• Once the Gateway connects to the Wi-Fi, the Genus will show a success message. You can finish the installation here by tapping "Finish" or start adding Genus sensors to your Gateway by tapping "Add device".

Adding a Genus sensor

To add a Genus sensor such as a door sensor, human presence sensor, pir sensor or fall sensor follow the following steps:

• Go to the new Devices page by navigation through "Menu" > "Connect" > "Devices (sensors)".
• Tap "Add a new device" to start the set up flow.
• Make sure the plastic lip between the battery and sensor is removed.
• Press and hold the reset button on your sensor for 10 seconds. A LED will start flickering.
• Now tap "Start" and the Genus will search for your sensor.

• Once it's found the Genus will automatically pair the sensor with your Zigbee Gateway.
• Select a room in which the sensor will be placed and tap "Save".

Testing your sensor or change it's name / room

On the devices page you'll see an overview of all your connected sensors along with their current status. This information updates automatically when a sensor triggers something. This way you can easily test all the sensors in your home. For example: Walk to your door, open it and check if the Contact Sensor changes from "Closed" to "Open".

If you want to see more information about your sensor such as the battery level or want to change the room or name, you can tap "Manage" and the Genus will show you a page where you can see this extra info. Here you can also remove the sensor from your Genus.

Setting up a Routine

Now that you've set up the sensors you want to do something with it. Sensors can be added to our Routine engine through the Community Portal.

• Navigate to portal.genus.care and go to your user.
• Scroll down till you see the "Genus Routines" card.
• Click "Add"

• You'll see a list of Routines that are available. In this case the user only has a contact sensor (door sensor) configured so you'll only be able to set up Routines that require a contact sensor. 
• Click the "Add" button for the Routine you want to configure.

• You can configure the Routine to your liking
• Click "Save" when you're done.

• The Routine will now be shown in the list of configured Routines.
• You can always edit your Routine by clicking it.

• When the Routine is triggered it'll send a message or alarm to the Genus.

Generating a report

It's possible to generate reports for your user to generate an overview of room visits and triggered routines.

• Go to the "Genus Routines" card in the user detail and click "Add Report".
• Specify a start- and enddate you want to generate the report for.
• Click "Generate Report".

• Your browser will now download a PDF. Locate the file in your Downloads folder.

Lifestyle monitoring

• Improved performance & accuracy of unusual day start evaluation

iOS

• Replaced all old logo's / graphics with new Genus house style
• Introduced a new app icon with preparation for iOS 26 glass effects

Genus

• Last name of caregiver that sends a message to the Genus is not shown on the Genus anymore to improve privacy of caregivers

Deployer App

• Allow sending a deployment to Genus devices that haven’t updated their heartbeat yet. This way you can deploy or transfer a Genus before it boots up. Enhancing the deployment / transfer process when needing to deploy a lot of Genus devices at the same time.

Updated the software of the Genus with the following changes:

• Delay automatic shutdown when in a call
  • If you are calling, and the Genus's battery percentage is below a certain threshold, wait until the call is done before shutting down, in case of an emergency call
• Added option in system test to choose if the serial number is correct
• Fixed issue where excessive logging was happening if there was no internet connection
• Fixed issue where timezone might not always be correct on boot

Version information:

• Frame App: 3.10.5 (150)

• Added an integration with Nedap ONS to synchronise the ONS Agenda of an ONS Client with the Genus.

Set up an ONS integration with a community

• To add an ONS integration send our team an message with the following information:
  • Customer Code. If the customer doesn’t know this code, he/she can follow this tutorial: https://support.nedap-ons.nl/support/solutions/articles/103000266351-zorginstellingsgegevens-beheren
  • Contact email of a person authorised to manage ONS
  • The community the ONS integration needs to be enabled for
• After we have the information we can require access to the ONS API on behalf of the care organisation.

Connecting an ONS client to a Genus user.

To connect an ONS client to a Genus user:

• Go to the community portal (portal.genus.care)
• Go to the detail page of the Genus user and scroll to "Contact information".
• Click "Edit".
• Fill in the "Sleutelnummer" of your ONS client.
• Click "Save".
• The ONS Agenda will now synchronise to the Genus My Day functionality.

To comply with the ISO and NEN standards some changes were made to the platform:

• Before logging in a warning will be shown that the user will access confidential health information.
• In the business portal you can't add caretakers to a community portal anymore. This needs to be done by an Administrator of the care community.

• Reworked the design for displaying the sender of a message
• Added dutch version of Terms of Service

It's now possible to send messages to the Genus from the Android & iOS apps.

To send a message go to a user and tap the "Send message" button next to the "Video call" button. Once the Genus user answers the message, you'll get a notification and see the answer on the home screen.

Other updates regarding the phone apps:

• The design of the iOS app has been improved to align better with the Android app and implement the new Genus corporate identity.
• Fixed a bug where you'd see a "Could not load notifications" message on the bottom of the screen.
• Text in buttons on Android should scale better on phones with larger texts enabled.

You can download the original marketing pictures in the attachments below

The Genus now supports enterprise wifi. This is configurable on the Genus itself as well as in the deployer.

In the business portal > community configuration, there is now a dedicated wifi card where you can configure the enterprise network. Note that the enterprise wifi will only be configured on Genus devices updated to the latest app version.

Frame app: 3.10.0

Before using the Genus you must now accept the Terms of Service. Optionally you can agree to anonymously share the sensor data of the Genus to improve Genus algorithms.

When using the Deployer app, you can accept the Terms of Service for all devices you're deploying / transferring.

Frame app: 3.10.0
Deployer app: 1.3.0

The updater app has been updated to improve the updating and deployment process. When the internet connection is being used a lot (e.g. when deploying 30+ Genus devices at the same time), the app might sometimes fail to update or gets stuck due to various reason. This update contains a lot more retries, fallbacks and progress to let you know the actual status instead of guessing. 

Changes

• Added automatic retry, which means if the download of an update fails, it'll retry multiple times instead of failing directly
• Added download status of an update (you will now see the download progress in % as well as the speed in MB/s)
• Added button to automatic setup to easily send logging to us
• Added status of updates to automatic setup (If the updater app or the frame app is updating, you will see the status we receive from the updater, so we can show if it's downloading or installing, as well as the download speed and how much % is downloaded)
• When deploying Genus devices, the photos will automatically retry if the download fails. Also, download progress and speed will be shown to stay up-to-date with what's happening.
• Fixed issue where multiple updates would start at the same time, competing for whom gets to update
• Various other improvements to make sure the update / deploy process is smooth