Community Portal

This release focuses on Flexible Nurse Calling improvements, expanded device support, and quality-of-life updates across the Professional App and Community Portal.

New BLE alarm buttons (Genus Assist)

We’re introducing a new range of BLE (Bluetooth Low Energy) alarm buttons designed for use inside care homes. These buttons support reliable alarming and (where enabled) indoor location tracking.

Available button types

• Wrist button
• Pull cord (ideal for toilet/bathroom use)
• Wall buttons (fixed buttons for rooms, hallways, etc.)

How to pair an alarm button

1. On the Genus device go to: Menu → Connect → Devices → Add new device 
2. In the redesigned selection menu, choose Genus Assist 
3. Hold the button close to the Genus device
4. Let Genus search. Genus will automatically detect and set up the button once found.

Indoor location tracking

In care homes where each room has a Genus device, you can enable indoor location tracking to help caregivers respond faster.

How it works

• Each Genus device can be assigned a room number.
• When an alarm button is pressed (e.g., in a hallway), nearby Genus devices communicate with each other to determine which one is closest.
• The Professional App will show a clear location hint, for example:
  “Assistance requested near room 2 & 3” 

Enable location tracking

• Go to the Community Portal → Community Settings
• Enable Location tracking 

Coverage for areas without nearby rooms (Gateways)

For locations such as a restaurant or public toilet where no room-based Genus device is nearby, a Genus Gateway can be deployed:

• The Gateway can be assigned a location name, so alarms can show:
  “Assistance requested near the restaurant”

Current availability

• At this time, Gateways must be deployed with configuration support from the Genus development team.
• In a future update, Gateway deployment / configuration will be added to the Deployer App so integrators can manage this independently.

Flexible Nurse Calling — Device visibility

Connected devices are visible in the Professional App, the Community Portal and the Genus device. For every device the battery status is shown as well as the last time it was seen. 

Family access controls (Community Portal)

Healthcare communities can now control what family members are allowed to access when they connect.

You can allow family members to use communication features only, such as:

• Sending photos
• Messaging
• Starting video calls

…without granting access to:

• Assistance requests
• Sensor insights

How it’s managed

• Configure in Community Portal → Community Settings (Insert screenshot)
• For care organisations, this is restricted by default.
• If a care organisation wants to grant full access, an admin can toggle full access in Community Settings 

Changes to alarming

This update improves clarity, reliability, and the client experience during alarming.

What’s new

• Text-to-speech confirmation: the client is informed that the alarm was sent successfully.
• Text-to-speech for alarm reactions: additional voice feedback during alarm handling.
• Caregiver alias (client-facing name): caregivers can set an alias (e.g., “Caregiver”) shown to the client instead of their personal name .
  Example: “Caregiver is coming soon” instead of “Thomas is coming soon”

• Improved text-to-speech voice stability.
• Repeating assistance notifications: notifications now repeat until handled. This is configurable per team 

Professional App updates

• Assistance requested system notification is removed when the assistance request is solved (for a cleaner notification experience).
• Improved date / time formatting for different countries / locales.
• Video calls now automatically switch to speaker mode.
• Added historic notifications (view past notifications)

• New / updated Profile page.

• Support for unrestricted battery usage (to improve background reliability where permitted).
• Faster notifications (improved delivery speed).

Community Portal updates

• Teams added to the client overview
• New team filter to quickly find and manage clients by team

Manual of the Professional App

A manual for the Professional App was created and can be found here: https://drive.google.com/drive/folders/13OkPckYxuJzTsTCnMmSQGiGIPTx6HAxJ 

This update introduces a new client calendar in the Community Portal, making it easier to plan and track client-related activities. We’ve also added French language support.

New: Client calendar

A calendar is now available for every client in the Community Portal.

Calendar views

• Month
• Week
• Day

Create and manage events

You can add events directly in a client’s calendar with the following options:

Event details

• Title
• Description
• Start and end date/time
• All-day events (supported)

Repeating events (optional) Set events to repeat with flexible recurrence options:

• Repeat daily, weekly, monthly, or yearly
• Repeat on specific weekdays (e.g., every Monday, Wednesday, and Friday)
• Optionally set a repeat end date

Language support

• Added French language support in the Community Portal.

This update adds support for storing a client’s national identity number in a secure and controlled way.

New: National identity number field for clients

A client’s national identity number can now be recorded as part of the client profile.

Where it’s available

• Community Portal: available in the client information (for authorized users)
• Reports: can be included in generated reports where applicable

Security

• The national identity number is encrypted in the database to protect sensitive personal information.

New: Guided tours (interactive help)

Users can now start guided tours that walk them through common tasks—such as sending a message to a client.

How it works

• The function can be accessed by the new Help button on the top right of the screen
• Tours provide step-by-step instructions directly in the portal
• Each step highlights what to click and where to go next
• The experience is interactive, functioning like a live, in-product demo while you complete the task

Available tours

• Tours are grouped by feature/workflow and can be expanded over time as new guidance is added.

Improved repeating message editing, enhanced ONS synchronisation, added experimental location linking, message expiry support, and updated Dutch terminology.

🛠️ Improvements & New Features

🔁 Repeating Messages & Alarming

• Improved editing of repeating messages in combination with alarming settings, making configuration clearer and more reliable.

🔗 ONS Client Synchronisation

• When linking an ONS client to a Genus, the client name is now automatically synchronised to the Genus client.

🗺️ ONS Location Linking (Experimental)

• Added support for linking an ONS location to a Genus (currently a hidden experimental feature).
• When enabled, the location agenda is synchronised to the Genus calendar in addition to the ONS client calendar/planning.

⏱️ Maximum Message Display Time

• Messages can now have a maximum display duration after which they automatically disappear from the Genus.

🇳🇱 Terminology Update (Dutch)

• Renamed “Gebruiker” to “Cliënt” for improved clarity and consistency.

We’ve added video support to Genus, making it easy to share guided content directly with clients. Videos are ideal for physiotherapy exercises, daily movement routines, and activities that help elderly clients or people recently discharged from hospital stay active, supported, and engaged right from their own environment.



🎥 New Features

📤 Video Uploads & Messaging

• Videos can now be uploaded to the Community Assets Library.
• After uploading a video, the Genus platform will resize the video to match the resolution of the Genus and optimize the file size.
• After a video has been processed, it can be attached directly to messages sent to the Genus.
• Clients can choose to postpone videos and watch them at a later time.
• When a client presses play in a message, the video starts automatically.
• After playback, the client can either close the video or watch it again.

🔊 Improved Volume Controls

• Added new volume sliders for improved media control. Clearly differentiating the different volume types you're adjusting.
• Media volume can now be configured in Genus settings, both in the portal and on the device.

🐛 Bug Fixes

• Various bug fixes and stability improvements.

Message Scheduling Fix

• Fixed an issue where scheduled messages in certain timezones were incorrectly sent using CET time.
• Additional improvements to timezone handling are planned for Q1 2026 to further increase reliability.

In addition to locking specific UI elements on the Genus device, you can now hide them completely.
This behaviour can be configured directly in the Community Portal, giving you more control over the user interface and experience.

For example, if your organisation doesn't want to use the Call Me functionality, you can hide the Call Me button in the photo overlay and in the main menu.

Other Genus updates

• Greek translations have been refined

🚀 New Features

Notification Sound in Dashboard

• High-priority notifications now play a notification sound in the dashboard.
• An optional repeat sound can be enabled every 30 seconds for unresolved notifications.
• Settings for notification sound can be configured on the top right of the "Active notifications" card.

Call Button for Contact requests & Call Me

• A Call button is now displayed in the dashboard for alarms and call-me requests, allowing you to start a call instantly.

Cancel Contact requests from the Dashboard

• Contact requests can now be canceled directly from the dashboard, improving workflow efficiency.

New Error Page

• When something goes wrong, a dedicated error page is displayed.
• Users can copy a unique error code and include it in support requests—helping developers quickly identify issues.

Bug Fixes

• The client list is now sorted by last name by default.
• Fixed an issue where ONS integration was displayed even when it wasn’t enabled.
• Correct client names are now shown for recent messages.

We’ve introduced a redesigned Dashboard in the Community Portal, giving caretakers a clearer, more actionable overview of client activity and notifications.

What’s New

Dashboard Overview

The new Dashboard provides a snapshot of all active notifications, including:

• High-priority notifications / alarms
• Other notifications, such as alerts and call-me requests

All notifications, alarms, alerts, and call-me messages are listed together sorted by urgency, each with its own quick action:

• Alarms: send a reaction immediately
• Alerts: mark as solved
• Call-me: call back with a single click

Clicking on a client’s name in any notification row takes you directly to the client detail page for more information.

Impact & Activity Widget

A new widget highlights the positive impact your organisation is making. It displays key activity stats such as:

• Number of social and care-related calls
• Photos sent
• Messages delivered
• Alarms raised
• Alerts created

Recent Replies Overview

You’ll also find an overview of recent client replies to messages sent from the Community Portal.
These include answers to questions, medicine reminders, and other message types.

Note: If a client answers “No” to a medicine reminder, it is automatically treated as a notification. There's no need to actively monitor this table for medicine reminders.

Client List Improvements

Because notifications now live on the Dashboard, the Clients page is dedicated purely to client management.

• The list of clients is now alphabetically sorted and no longer reshuffles based on active alarms or alerts
• This makes managing clients more predictable and efficient

Additional Enhancements

• You can now search for a client using the Genus serial number.
• The side menu has been redesigned to align with the updated Genus design language, consistent with the Business Portal.

We’ve introduced a new stress monitoring feature in Genus to help caretakers proactively support their clients’ wellbeing.

What’s New

You can now create a “How are you feeling?” question in the Community Portal. This question uses a predefined reply type with four options:

• Relaxed
• Restless
• Tense
• Panic

How It Works

When a client responds with anything other than Relaxed, caretakers automatically receive a notification. This allows them to quickly follow up, either by calling or visiting the client, to ensure they're doing well and to help prevent rising stress levels.

This enhancement enables earlier intervention and contributes to improved client care and safety.

We’ve added a new security feature that allows organizations to restrict access to certain parts of the Genus app.

New Features

• PIN-Code Protection – Lock specific sections of the Genus app using a PIN code.
• Configurable via Community Portal – Administrators can select which settings are locked and can configure the PIN code in the Community Portal.
• Temporary Access – When accessing a locked setting, users are prompted to enter the PIN. Once entered, all restricted options remain unlocked for 5 minutes.

Configure it in the Community Portal by going to "Community Settings" > "Default Genus configuration"